Fulfillment Expert Team Member Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Talented HR leader with an eight-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.

  • Workload priorities
  • Quality control
  • Mentoring and training
  • Microsoft Office
  • Conflict resolution
  • Planning
  • Data management
  • Leadership
Education and Training
American Military University Charles Town, WV, Expected in 08/2020 Bachelor of Arts : International Relations - GPA :
  • 3.7 GPA
  • Magna cum laude graduate
Bass Pro Shops - Fulfillment Expert Team Member
Lincoln, NE, 04/2020 - 06/2021
  • Assisted Team Leads and Executive Team Leads with internal audits, ensuring accuracy in both the storefront and warehouse’s inventory.
  • Supported warehouse daily operations by assisting in pulls, and stocking products on the storefront; storing excess products in their designated areas in warehouse.
  • Removed damaged and discontinued items from displays.
  • Ensures superior guest experience by addressing guests’ concerns, demonstrating empathy and problem solving on the spot.
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Delivered outstanding service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.
Plexus Corp. - Senior Human Resource Manager
Nampa, ID, 06/2017 - 03/2020
  • Coordinated and conducted quarterly training on databases, writes and edits policies and procedures to over 16 subordinates; facilitated changes, course of action, and recommendations for organization-specific changes as needed.
  • Conducted performance evaluations, provided feedback regularly and resolved conflicts amongst staff members.
  • Provided administrative assistance and guidance to department leadership in the application process of onboarding new federal employees.
  • Identified, assessed, and addressed program and case file discrepancies based on facts developed through reviews and investigations, and applied suggestions to improve programs and operations, ensuring compliance of regulatory guidelines were met.
  • Developed plans to increase morale and engagement in order to improve job satisfaction and reduce turnover.
  • Established paths for employee promotion and development, as well as clear succession plans for key positions.
  • Worked with department managers to establish performance evaluation and improvement processes.
  • Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Formulated corrective action plan through analysis of management feedback and consultation with employee.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge successes of implemented programs and update or align new company objectives.
Aeg Worldwide - Human Resources Manager
Newport, KY, 06/2015 - 05/2017
  • Supervised, trained and guided 14 subordinates in the organization to eliminate downtime and boost productivity.
  • Oversaw all human resources metrics reporting and personnel metrics; designed and produced reports using computer systems and agency case management systems
  • Provided advice on immigration and naturalization issues for Soldiers, regarding domestic relations in Germany.
  • Facilitated strategies planning through productive partnerships with senior executives
  • Initiated a variety of legal documents and correspondence using office automation systems, while coordinating with external agencies to maintain stakeholder relations and keep legal resources updated.
  • Aided higher headquarters on updating current and past publications and directives for organization-defined objectives.
  • Created compensation and benefits structures to align with employee finances, family readiness, Department of Defense training demands
United States Army - Human Resources Generalist
City, STATE, 01/2012 - 05/2015
  • Maintained records of personnel documents, including payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
  • Applied analytical skills to collect data, clarify needs, identify underlying business drivers and propose actions.
  • Conducted recruitment activities, including job postings, career fairs and screening and interviewing applicants to build candidate pipelines and enhance company culture.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet organization objectives and long-term goals.
  • Advised senior leadership, consultants and other personnel on driving HR policies, union negotiations and unit strategy implementation.
  • Drove [Number]% improvement in [Timeframe] profits through aggressive [Action] and [Action].
  • Recognized as Professional of the Month April 2019, for outstanding performance and team contributions.

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Resume Strength

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Resume Overview

School Attended
  • American Military University
Job Titles Held:
  • Fulfillment Expert Team Member
  • Senior Human Resource Manager
  • Human Resources Manager
  • Human Resources Generalist
  • Bachelor of Arts