Highly enthusiastic customer service professional with over 20 years client interface experience. Dedicated & motivated to maintain customer satisfaction and contribute to company success. Core Strengths Courteous demeanor Energetic work attitude Telephone inquiries specialist Customer service expert Invoice processing Adaptive team player Sharp problem solver Seasoned in conflict resolution Active listening skills Strong organizational skills Accomplishments Customer Assistance Worked with company systems and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface Greeted customers in person or over the phone. Handles cash and credit transactions. Assisted customers regarding store operations, product, promotions and orders.
Energetic work attitude
Telephone inquiries specilist
Customer service except
Adaptive team player
Sharp problem solver
Seasoned in conflict resolution
Active listening skills
Worked with company systems and diligently completed all assigned tasks, working overtime as needed
Researched, calmed,and rapidly resolved client conflicts to prevent loss of key accounts
Greeted customers in person or over the the phone. Handles cash and credit transactions.
Assisted customers regarding store operations, products, promotions and orders
10/2014 to 04/2016
Fulfillment Area CoordinatorPromotional Screen Print － Decatur, GA
Manage Web-based program with responsibilities for customer experience, user training, campaign execution, activity reporting and overall quality monitoring.
Ensure processed are maintained to monitor and manage inventory on a daily basis.
Timely replenishment ordering with production team.
Help establish and drive the achievement of all fulfillment goals, including quality delivery and profitability.
Manage and maintain product forecast.
Establish customer stock level.
Understand seasonality and promotion and ensure product availability.
Identify potential areas of waste-travel between SKUs, excessive handling.
Continuing education opportunities in the field.
Make recommendations for future CAP X to optimize workflow.
Develop a training program for future Fulfillment hires.
Create and implement SOPs for fulfillment.
Requisition all department supplies, hardware and software.
10/2014 to 04/2016
Project ManagerPromotional Screen Print － Decatur, GA
Coordinates and facilities printing of product and customer project.
Assist in the sales process by providing a communication link between customer, sales and production plant.
Receives customer inquirer and requests, obtains and assembles information & specification and submits to estimator for pricing.
Prepare quotations or proposal, confirm information when receiving order, and writes work order & purchases requisition for material.
Follow schedules and progress providing updates as required.
Confirm billing information and provides customer with confirmations.
03/2011 to Current
Key ManagerDelia's Chicken Sausage Stand － Atlanta, GA
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Communicated clearly and positively with co-workers and management.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Worked well with teammates and openly invited coaching from the management team.
Assisted management with monthly inventory control and weekly stock ordering.
02/2006 to Current
Event CoordinatorDefoor Centre － Atlanta, GA
Assisted guests with making menu choices in an informative and helpful fashion.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Promptly served all food courses and alcoholic beverages to guests.
Answered questions about menu selections and made recommendations when requested.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Skillfully anticipated and addressed guests' service needs.
Consistently adhered to quality expectations and standards.
Delivered exceptional, friendly and fast service.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
01/2003 to 10/2013
Color Solution Customer Service RepresentativeAmerican Reprographics Company － Atlanta, Georgia
Prevented losses using awareness, attention to detail and integrity.
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Expressed appreciation and invited customers to return to our company.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Took special orders in person and over the phone to generate dollar amount of additional revenue.
Rochester Institute of Technology
High School Diploma: Business, Marketing and CommunicationsPhotofinishing Management Wilbur Cross High School － New Haven, CTBusiness, Marketing and Communications