frontline customer service representative resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Extensive dedicated customer service/call center representative motivated to maintain customer satisfaction and contribute to company success with in-depth knowledge of sales, account management, and training. Solid team player with upbeat positive attitude, active listening and organization skills. Quarterly stats exceeding company goal 3 in a row *Over 6 years of excellent customer service experience *Over 3 years of employee training experience to exceed company goals
Operating Systems: Microsoft Windows 95/ 98/ 2000/ 2003/ 2007/ XP / 7 / 8 Software and Applications: Microsoft Office Suite Word, Excel, PowerPoint, Outlook CAD Software: CircuitCAM, MyPlan, ViewMate
Frontline Customer Service Representative, 12/2015 - 10/2016
Avantor Devens, MA,
  • Call center representative for technicians modifying work orders for new and existing customers.
  • Troubleshooting and activating/deactivating receivers.
  • Impressive QTD stats with numbers extensively exceeding company goals.
Frontline Customer Service Representative, 03/2015 - 12/2015
  • Call center representative with experience in troubleshooting, billing, sales, service calls, extensive knowledge of parts and systems.
  • Productive in first call resolution and can easily handle high volume calls in a timely manner.
Manufacturing Manager, 02/2012 - 08/2014
  • Control of in stock, inventory levels, budgeting, assessing economic trends, community needs, recording and preparing all cash receipts and bank deposits, and all of customer needs, inquires, and resolutions on money orders, debit/credit returns, receipt transactions, and sending/receiving cash.
Education and Training
High School Diploma: , Expected in November 2012
Cornerstone Christian Correspondence School - ,
Status -
American Heart Association- CPR: , Expected in August 2014
Pima Medical Institute- EMT - ,
Status -
billing, budgeting, CAD, Call center, cash receipts, CPR, credit, debit, inventory levels, Excel, money, Microsoft Office Suite, Outlook, PowerPoint, 2000, Microsoft Windows 95, 98, Word, Operating Systems, receiving, recording, sales, Troubleshooting

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Resume Overview

School Attended

  • Cornerstone Christian Correspondence School
  • Pima Medical Institute- EMT

Job Titles Held:

  • Frontline Customer Service Representative
  • Frontline Customer Service Representative
  • Manufacturing Manager


  • High School Diploma
  • American Heart Association- CPR

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