Front of the House ManagerThe Wheel Restaurant and Bar at Chapman's － Bloomington, IN
Piloted the entire front of the operation for a newly opened restaurant, including everything from aiding ownership with menu ideation in line with the Butler Family's tradition in California and disbursing accounts payable, to presenting weekly sales reports to monitor and optimize cash flows.
Oversaw the Human Resources arm of the restaurant, including, without limitation, interviewing, on- boarding, and training the entire server and bar staff, and drafting the restaurant's employee handbook.
Helped boost top-line, improve entrenchment, and increase restaurant visibility in a highly competitive food service landscape, by coordinating live music events, other special events, and catering for clients.
02/2017 to Current
Co-Owner & Operations ManagerTalkers Tap Room － Bloomington, IN
Partner in a neighborhood craft beer pub, broadly targeting discerning beer connoisseurs and enthusiasts, and providing a comfortably uncomplicated environment where our clients can enjoy each other's company.
Oversee the day-to-day operations for a team of 7 bartenders and pub support staff, including training and retaining high-quality employees, managing the firm's procurement and inventory, and creating and implementing integrated marketing campaigns.
Vital asset in the execution of Talkers Tap Room's promotional strategy, including enlisting local music talent for pub events, securing sponsorships to maximize operating capital, and conducting omni-platform marketing, which showcased our pub and expanded our client base.
12/2015 to 01/2017
Retail Sales ConsultantAT&T Inc － Bloomington, IN
Achieved personal and unit objectives consistently for an AT&T Retail location, achieving extraordinary customer care ratings by distilling complex cellular plan details into easy-to-understand information, to help drive sales, service, revenue, and profitability benchmarks.
Entrusted with and transmitted sensitive client information, with discretion, integrity, and always ensuring the maintenance of confidentiality, including billing, account, and personal identification data.
Liaised with leadership, to provide market feedback regarding Bloomington's competition, client satisfaction and retention, and how to calibrate our offerings to maximize our operation's productivity.
06/2015 to 12/2015
Automotive Sales RepresentativeStephens Honda － Bloomington, IN
Successfully converted over 100 clients, via walk-in opportunities and personally prospected lead pipeline, for a high-traffic Honda dealership serving drivers in the Indianapolis, Bloomington, and Terre Haute area.
Leveraged internal CRM platform, custom sales materials, and methodical target follow-up, to maximize opportunities for conversion, while providing world-class customer care to potential purchasers.
Deployed interest-based negotiation skills to build rapport with clients, excavate interests and needs, and align those preferences with Stephens Honda's vehicle inventory, service packages, and finance options.
01/2015 to 06/2015
General ManagerSalt Creek at the Depot － Bloomington, IN
Supervised SCD's day-to-day operations, including interviewing candidates and conducting staff training, managing 30 employees' schedules, and conducting cost-effective inventory ordering to maximize budget.
Worked closely with the kitchen manager to incorporate menu items, including food friendly beers like seasonal ales on tap, that would better serve our loyal client base, capture new customers within our target demographic, and complement existing items, increasing sales 15% within six (6) months at restaurant.
Planned critical aspects of Salt Creek events from securing venue locations for off-site events and coordinating catering, to booking live entertainment and arranging for sponsorship and gifts-in-kind.
10/2013 to 12/2015
CopywriterMediaworks Advertising － Spencer, IN
Wrote high-impact multi-channel copy, including television and radio advertisements, while meeting aggressive timelines, seamlessly crafting compelling content, and consistently driving client engagement.
Engaged in the full lifecycle of search engine optimization (SEO) to increase clients' website visibility, including developing Google AdWords strategy and deploying optimized content to maximize clients' ROI.
Oversaw the editing of various periodical articles for an e-zine geared to the elderly, ensuring that it was stylistically on-brand, grammatically error-free, and structurally consistent with client's parameters.
01/2001 to 10/2013
House ManagerCRF First Choice － Bloomington, IN
Maintained a safe, healthy, and comfortable, environment in a med-waiver home dedicated to the on-going care of adults with moderate mental disabilities, encouraging interaction and attending to all of their needs.
Proactively reinforced psychological interventions to help unlock mentally disabled individuals' full potential as they aspire to become more functional and independent.
Dedicated myself to the well-being of every resident, from apprising family members of their relative's progress, to meal preparation, maintenance training, and managing the house's budget.
Bachelor of Arts: Philosophy & Literature CandidateUniversity of Nebraska － Omaha, NEPhilosophy & Literature Candidate 90 Credits Completed
High School DiplomaNorthwest High School － Omaha, NE
Proven, reliable, and cross-functional Operations & Sales Manager who leverages deep-insight from successfully selling in the most competitive segments, conceptualizing and executing omni-platform marketing campaigns to drive client engagement, and building a startup into a sustainable and profitable enterprise, to co-pilot high-growth firms.
Operations Management | Selling Strategically | Staff Training & Retention | Strategic Partnerships & Alliances
Budget Implementation & Monitoring | Integrated Marketing Campaigns | Business Intelligence & Research
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
Hobbies: Gardening and Landscaping, Hiking, Autism Awareness, and Local Charity Fundraising