LiveCareer-Resume

front of house team member resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills
  • Service Prioritization
  • Point of Sale (POS) System Operations
  • Problem Resolution
  • Relationship Building
  • Reliable and Trustworthy
  • People Skills
  • Friendly, Positive Attitude
  • Customer Service
  • Computer Skills
Experience
03/2021 to Current Front of House Team Member Chick-Fil-A | Newington, CT,
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Took to-go phone orders from guests following outlined procedures.
  • Inspected supplies, equipment and work areas for conformance to standards.
  • Rotated inventory to reduce waste and optimize freshness.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
02/2013 to Current Training Server, Bartender Welk Resort Group | Santa Fe, NM,
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Provided exceptional service to high volume of daily customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
  • Created tests, exercises, and role-plays for courses to verify competency.
  • Collected and organized daily till totals and tips.
  • Completed regular bar inventories and daily requisition sheets.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Multitasked effectively to deliver menu items to guests.
  • Developed training program to improve menu knowledge of new hires.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
02/2016 to 01/2018 Bartender Hoeij Brand Foods | City, STATE,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Completed regular bar inventories and daily requisition sheets.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Received cash and card payments for balances owed.
  • Kept supplies stored in proper locations according to health code standards.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Used POS system to input orders, create checks and issue receipts.
Education and Training
Expected in 06/1999 to to High School Diploma | Oakcrest High School, Mays Landing, NJ GPA:

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Resume Overview

School Attended

  • Oakcrest High School

Job Titles Held:

  • Front of House Team Member
  • Training Server, Bartender
  • Bartender

Degrees

  • High School Diploma

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