LiveCareer-Resume

front of house team member resume example with 4+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Customer-focused Front of House Team Member with six years of experience in every front area for fine dining and family restaurants. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant's sales.

Skills
  • Point of Sale (POS) system operations
  • Table setting arrangements
  • Special dietary requirements
  • Menu memorization
  • Price memorization
  • Food inspection
  • Relationship development
  • Communications
  • Team building
  • Customer service
  • Organization
  • Problem resolution
  • Supervision
Experience
01/2020 to 03/2020 Front of House Team Member Chick-Fil-A | Boca Raton, FL,
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
  • Welcomed each patron warmly, opened door, engaged guest to learn how to best serve and escorted guest to table or placed name on waitlist with communication of wait time.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
10/2017 to 12/2019 Cashier Bass Pro Shops | Savannah, GA,
  • Helped customers find specific products, answered questions and offered advice.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed customer payments quickly and returned exact change and receipts.
12/2017 to 08/2018 Front of House Team Member Chick-Fil-A | Daphne, AL,
  • Earned consistently highest tips among seven-person wait team by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
  • Welcomed each patron warmly, opened door, engaged guest to learn how to best serve and escorted guest to table or placed name on waitlist with communication of wait time.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
10/2014 to 08/2016 Cashier Team Lead Otg | Newark, NJ,
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education and Training
Expected in 12/2019 to to Bachelor of Arts | Philosophy And Religious Studies Appalachian State University, Boone, NC, GPA:

I had the honor of presenting the paper for my senior capstone course at the North Carolina Religious Studies Association Conference in October of 2019. I also worked closely with Doctor Randall Reed as a research assistant from June 2018 through December 2019.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Appalachian State University

Job Titles Held:

  • Front of House Team Member
  • Cashier
  • Front of House Team Member
  • Cashier Team Lead

Degrees

  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: