front of house team member resume example with 19+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients understanding that customer experience is key to business maintaining its flow and upkeep. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization of each task at hand. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Tableside Service
  • Food spoilage prevention
  • To-go order preparation
  • Bill computation
  • Guest relations management
  • Guest seating arrangements
  • Food station setup
  • Daily specials memorization
  • Dining area maintenance
  • Adaptability
  • Basic math
  • Customer Service
  • Critical thinking
  • Teambuilding
  • Responsible
  • Flexible & Adaptable
  • Recruiting and Interviewing
  • Staff Supervision
  • Staff Management
  • Training
  • Business administration
  • Operations management
  • Cost Control
  • Employee scheduling
  • Budgeting
  • Employee performance evaluations
Butler Community College Andover, KS, Expected in Associate of Arts : Business - GPA :
Friends University Wichita, KS Expected in 05/2006 Bachelor of Arts : Organizational Management and Leadership - GPA :
Work History
Chick-Fil-A - Front of House Team Member
Jacksonville, FL, 05/2013 - 07/2021
  • Be attentive in listening and understanding guest requests.
  • Check with guests if food and needs are satisfactory.
  • Try to make guests feel welcome and home away from home by always offering a friendly approach.
  • Help other staff in sustaining a satisfactory service approach to all guests in down time.
  • Maintain a clean and healthy environment within the store at all times.
  • Build a list of clientele that love your service and come back just to sit in your section.
  • Deal with various types of customers and disputes Find resolutions to problems with customers and employees Assist with pick-up orders and packaging/ billing.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Stayed ready for quick turnovers by pre-bussing tables.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Helped guests at any table when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Cotton Patch restaurant while maintaining calm, professional demeanor.
  • Utilized POS system to receive and process food and beverage orders.
  • Kept register accurate through correct billing, payment processing and cash management practices.
Capri's Italian Restaurant - Co-Owner/Operator
City, STATE, 05/2010 - 03/2013
  • Family owned business.
  • Front-House, Back House, buser, cook etc Create schedules for employees and respond to requests Manage payroll and bills 2 Create weekly orders for the restaurant.
  • Clean and supervise employees Balance checks at the end of the day Assist with delivery when able Take inventory weekly for the store.
  • Managed day-to-day business operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and motivated employees to perform daily business functions.
  • Maintained up-to-date administrative records to monitor operational conditions.
Protection One Security - Cell Phone Billing
City, STATE, 08/2001 - 05/2010
  • Worked with various vendors and departments to verify bills within the company.
  • Vendors such as Sprint , T-mobile, Verizon etc.
  • Send billing for approval for payments.
  • Create phone orders for different departments according to requests made.
  • Coordinated installation of new users and relocations of existing users.
  • Collaborated with Vendors/suppliers to achieve phones that work for our various departments.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

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Resume Overview

School Attended

  • Butler Community College
  • Friends University

Job Titles Held:

  • Front of House Team Member
  • Co-Owner/Operator
  • Cell Phone Billing


  • Associate of Arts
  • Bachelor of Arts

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