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Front of House Team Member Resume Example

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FRONT OF HOUSE TEAM MEMBER
Summary

Hardworking associate skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. Self-motivated and dependable individual capable of achieving high performance with minimal supervision. Proficient in assisting others with orders and other general inquiries. History of working on feet for long periods of time and training incoming staff. Solid background in food service field, with 4 years of experience.

Skills
  • Service prioritization
  • Equipment and technology Operation
  • Point of Sale (POS) system operations
  • Safe food handling
Experience
Front of House Team Member
Lakewood, COSuzies Sweets/The Colorado Cookie Company/Sep 2015 to Jan 2018
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Calculated charges, issued table checks and collected payments from customers.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Placed orders through phone and email into computer.
  • Recorded orders and partnered with team members to efficiently prepare and deliver orders.
  • Handled all delegated tasks, including, and not limited to, opening and closing activities.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
Runner
Denver, COSheraton Denver Downtown/Oct 2019 to Mar 2020
  • Engaged inventory control skills to keep careful eye on all supplies.
  • Greeted customers and employees pleasantly and maintained upbeat demeanor at all times.
  • Delivered food and housekeeping items to the guest in a timely manner
  • Kindly answered all questions that guests had to the best of my ability.
  • Created trust between the guest and I to let the guest feel safe and "at home"
  • Used micros to input orders and closeout checks.
  • Used a computer and logged on to GXP to close amenity and housekeeping orders.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Stocked displays with new and transferred merchandise.
  • Executed cash transactions quickly and accurately.
  • Ensured all closing activities were completed and receipts and cash payments were filed in their respective folders.
  • Happily assisted other associates if needed be.
Room Service Server
Golden, CODenver Marriott West/Aug 2017 to Jan 2018
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Transported all dirty glassware and utensils from room/hallways to dishwashing area for proper cleaning.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Calculated charges, issued checks and collected payments from customers.
  • Checked menus to verify current selection availability and cleanliness.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Ensured plate presentation and food quality were of highest standard.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for different parties.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Baker's Assistant
Lakewood, COThe Colorado Cookie Company/Oct 2019 to Dec 2019
  • Alerted management to issues with equipment condition, including broken utensils and operation problems with ovens, coffee machines and registers.
  • Practiced safe use of large machinery.
  • Assisted in baking cookies, cakes, breads and other baked goods under direction of the bakery supervisor.
  • Cleaned and sanitized food preparation and serving areas as well as dine-in tables and chairs following health and safety code requirements.
  • Washed preparation utensils, tools and machinery by hand, segregating used utensils from clean to prevent cross-contamination.
  • Assisted the bakery supervisor in identifying fresh items running low, preparing dough and ingredients for fresh batches.
  • Actively maintained preparation line ingredient levels, replenishing supply of fillings, nuts, dough and other ingredients to support uninterrupted preparation.
  • Organized raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
  • Followed recipes to mix dough in batches sufficient for daily production quota.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
Education and Training
High School DiplomaLakewood High SchoolMay 2017Lakewood, CO
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Resume Overview

Companies Worked For:

  • Suzies Sweets/The Colorado Cookie Company
  • Sheraton Denver Downtown
  • Denver Marriott West
  • The Colorado Cookie Company

School Attended

  • Lakewood High School

Job Titles Held:

  • Front of House Team Member
  • Runner
  • Room Service Server
  • Baker's Assistant

Degrees

  • High School Diploma

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