Over six years experience in multi-unit food and beverage operations
Able to lead and manage teams to achieve goals and exceed expectations
Proven ability to effectively manage operations including hiring, training, and supervising staff
Demonstrated ability to form partnerships with internal and external customers
Able to share ideas, translate concepts and outlines into workable plans, and communicate effectively with individuals at all levels of an organization
Highly motivated, dedicated professional who adapts quickly to new environments
Oversee daily front of house operations in both restaurant and bar settings
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Direct food-service staff in daily operations and ensuring patron satisfaction
Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
Oversee proper and efficient communication between the front and back of house
Supervise team of 20 employees
Train new employees
Evaluate staff performance
Schedule restaurant staff in accordance with company policies and guidelines
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Responsible for management of department resources, including inventory management, cash handling, and staff resource management
Interface with department heads to coordinate Banquet Event Orders and resolve booking issues
Book and manage reservations for private parties
Maintain accurate records including cash flow sheet, direct bill accounts, credit card receipts, and room charges
Inspect establishment and observe workers and patrons to ensure compliance with occupational, health, and safety standards and liquor regulations
Maintain records and communicate exemplary or deficient examples of food or service
Investigate and resolve food quality issues and service complaints
Frequently switched between positions to support the needs of two high volume restaurants
Greeted guests and sat them at tables or in waiting areas
Informed patrons of establishment specialties and features
Inspected dining and serving areas to ensure cleanliness and proper setup
Took orders from patrons for food and beverages
Communicated with customers regarding orders, comments, and complaints
Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies
Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed
Observed diners to anticipate any additional needs and respond to requests
Received and recorded patrons' dining reservations
Suggested additional items to customers, as appropriate, to increase restaurant sales.
Promptly served all food courses and alcoholic beverages to guests.
Answered questions about menu selections and made recommendations when requested.
Skillfully anticipated and addressed guests' service needs.
Consistently adhered to quality expectations and standards.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Prepared the buffet and salad bar for dinner service.
Facilitated prompt and accurate seating and service of all guests.
Accepted payment from customers and made change as necessary.
Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
Assisted division of four prosecutors
Completed case research via LexisNexis and Westlaw databases.
Collected data to prepare and draft settlement packages for clients.
Conducted client interviews and client intake services.
Drafted various court documents, invoices and enclosures at attorneys' request.
Researched, drafted, edited and revised legal opinion publications.
Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.
Directed incoming calls to appropriate staff members.
Organized legal memoranda and client correspondence.
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