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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly skilled server with over twenty years of experience dedicated to providing exceptional service in the hospitality industry.

Specializing in high volume dinning rooms and creating menus for large groups and events. Proficient in food, wine and spirits.

Seeking to be part of an organization that is striving to exceed restaurant standards through a strong work ethic, discipline and loyalty.

Skills

Able to work in a fast paced environment with attention to detail. Effective in managing changing priorities while working in collaboration with team members.

  • Leadership
  • Multilingual (English,Italian,Spanish)  
  • Public  speaking
  • Self-motivated
  • Bartending
Work History
07/2020 to 04/2021 Front of House Server Silverspot Cinemas | Naples, FL,
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted genuine service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted in both wine recommendations and tableside service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
01/2020 to 03/2020 Front of House Server Terratron | Mankato, MN,
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items and recorded order information.
  • Processed orders and sent to kitchen employees by POS system.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
09/2018 to 03/2020 Front of House Server Terratron | Bloomington, MN,
  • Graciously welcomed guests with standard and seasonal menu.
  • Briefly and thoroughly reviewed specials and provided detailed insight into our award winning cocktail program.
  • Assessed and communicated all dietary and allergy restrictions to the kitchen.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
  • Worked with POS system to place orders.
  • Maintained relationships with regular customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Bussed and reset multiple tables per shift, working efficiently to keep dining room and work areas clean.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
12/2010 to 07/2018 Front of House Server Terratron | Mankato, MN,

.

  • Greeted customers and answered any questions regarding the menu and specials of the evening.
  • Engaged in suggestive selling and other sales techniques.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Responsible for taking care of VIP guests and restaurant reviewers.
  • Assisted wait staff with timely food delivery and guest requests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained thorough and extensive knowledge of wine and amaro program.
  • Bussed and reset multiple tables per shift, working efficiently to keep dining room and work areas clean.
  • Kept track of event finances, including initial deposits, due payments and final balances.
Education
Expected in 1989 High School Diploma | James Madison High School, Brooklyn, NY GPA:
Certifications
  • OSHA certification: Food Handling
  • Bar Smarts certified 

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Resume Overview

School Attended

  • James Madison High School

Job Titles Held:

  • Front of House Server
  • Front of House Server
  • Front of House Server
  • Front of House Server

Degrees

  • High School Diploma

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