Front Of House Manager /Event Coordinator Resume Example Bd (Becton, Dickinson And Company)

FRONT OF HOUSE MANAGER /EVENT COORDINATOR

Professional Summary

Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity daily.
Performs well under pressure and thrives in fast paced high-volume environments. Enthusiastic individual, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of teamwork, planning, executing , money handling and training in all. Motivated to learn, grow and excel with your team.

Skills

Work History

Front of House Manager /Event Coordinator, 03/2017 to 02/2020
Bd (Becton, Dickinson And Company) – Michigan; Detroit , MI

Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Assisted staff of 10-15 in building menu expertise to answer customer questions and make personal recommendations.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Resolved guests complaints while maintaining positive customer environment.
Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Server Shift Leader, 03/2015 to 03/2017
Loomis – Ellensburg , WA

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Displayed enthusiasm and promoted Food and Beverage service to customers, successfully increasing referrals and walk-in business.
Greeted and maintained relationships with regular customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing sales daily.

Vault Teller, 01/2013 to 07/2015
Bb&t Corp. – City , STATE

Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Performed vault, alarm and door duties to facilitate opening and closing of operations.
Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
Properly processed deposits, withdrawals and payments for customers daily.
Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.

Cashier /Deli Associate, 02/2008 to 01/2012
Green Hill Store – City , STATE

Used POS system to enter orders, process payments, and issue receipts.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Maintained customer satisfaction while handling product returns quickly and professionally.
Quickly and accurately counted drawers at start and end of each shift.
Prepared and submitted end-of-shift reports.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.

Education

Associate of Science: Health & Nutrition, Expected in 06/2021
Isothermal Community College - City, State

6 Credits away from Associate Degree completion.

Awarded Student of the Semester Award by English Instructor whom was pleased with Academics while juggling a full time job and being a mother of 3.

High School Diploma: 06/2011
R-S Central High School - City, State

Resume Overview

School Attended

Job Titles Held:

Degrees

Associate of Science : Health & Nutrition , Expected in 06/2021
High School Diploma : 06/2011