front of house manager event coordinator resume example with 11 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
  • Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity daily.
  • Performs well under pressure and thrives in fast paced high-volume environments. Enthusiastic individual, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of teamwork, planning, executing , money handling and training in all. Motivated to learn, grow and excel with your team.
  • Cash Handling and Mathematics
  • Organization
  • Detailed Planning Skills led to success and satisfaction when executing events
  • Resilience and Adaptability
  • POS system operations
  • Employee training
  • Restaurant operations
  • Team Building
  • Health department inspections
  • Staff supervision
Work History
Front of House Manager /Event Coordinator, 03/2017 to 02/2020
Bd (Becton, Dickinson And Company)Michigan; Detroit, MI,
  • Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Assisted staff of 10-15 in building menu expertise to answer customer questions and make personal recommendations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server Shift Leader, 03/2015 to 03/2017
LoomisEllensburg, WA,
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Displayed enthusiasm and promoted Food and Beverage service to customers, successfully increasing referrals and walk-in business.
  • Greeted and maintained relationships with regular customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing sales daily.
Vault Teller, 01/2013 to 07/2015
Bb&t Corp.City, STATE,
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
  • Properly processed deposits, withdrawals and payments for customers daily.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
Cashier /Deli Associate, 02/2008 to 01/2012
Green Hill StoreCity, STATE,
  • Used POS system to enter orders, process payments, and issue receipts.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Prepared and submitted end-of-shift reports.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Associate of Science: Health & Nutrition, Expected in 06/2021
Isothermal Community College - Spindale, NC

6 Credits away from Associate Degree completion.

Awarded Student of the Semester Award by English Instructor whom was pleased with Academics while juggling a full time job and being a mother of 3.

High School Diploma: , Expected in 06/2011
R-S Central High School - Rutherfordton, NC

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Resume Overview

School Attended

  • Isothermal Community College
  • R-S Central High School

Job Titles Held:

  • Front of House Manager /Event Coordinator
  • Server Shift Leader
  • Vault Teller
  • Cashier /Deli Associate


  • Associate of Science
  • High School Diploma

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