Front Of House Manager & Event Coordinator Resume Example Ryman Hospitality Properties Inc

FRONT OF HOUSE MANAGER & EVENT COORDINATOR

Skills

POS system operations
Restaurant operations
Team Building
Employee training
Health department inspections

Scheduling
Food costs
High-volume dining
Inventory controls

Professional Summary

Work History

April 2016 to February 2020
Front of House Manager & Event CoordinatorRyman Hospitality Properties Inc, Gatlinburg , TN

Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
Submitted weekly payroll for entire team, including direct deposit and server gratuity reports.
Supervised staff of 10 or more through motivational coaching and effective training programs for service and sales techniques.
Resolved guests complaints while maintaining positive customer environment.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
Demonstrated mastery to oversee all orders and delivery system and managed follow-up.
Reorganized bar and dining area, increasing sales.
Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Developed and implemented corrective action plans based on review of comment cards and guest satisfaction results.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Planned large-scale events such as trade shows, conferences, and meetings.
Selected and ordered décor and event materials.
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.

June 2014 to April 2016
ServerLoomis, Kansas City , KS

Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.

January 2012 to May 2015
Vault TellerBb&t Corp., City , STATE

Performed vault, alarm and door duties to facilitate opening and closing of operations.
Investigated staff out-of-balance conditions and instituted corrective procedures.
Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Properly processed deposits, withdrawals and payments for average of 100 customers daily.
Maintained, organized and stocked teller window areas.
Prepared, sorted and distributed reports to appropriate branches.
Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

March 2008 to December 2011
Retail CasherGreen Hill Store, City , STATE

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Kept Store and Pizza areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Completed sales using POS system.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Education

June 2011High School DiplomaRS Central High School, City

Associate of ScienceHealth EducationIsothermal Community College, City, State

Resume Overview

School Attended

RS Central High School
Isothermal Community College

Job Titles Held:

Front of House Manager & Event Coordinator
Server
Vault Teller
Retail Casher

Degrees

High School Diploma
Associate of Science Health Education

Front of House Manager & Event Coordinator Resume Example

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