Front Of House Manager Event Coordinator resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
POS system operations
Restaurant operations
Team Building
Employee training
Health department inspections
Scheduling
Food costs
High-volume dining
Inventory controls
Work History
04/2016 to 02/2020Front of House Manager & Event CoordinatorRyman Hospitality Properties Inc | Gatlinburg, TN,
Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
Submitted weekly payroll for entire team, including direct deposit and server gratuity reports.
Supervised staff of 10 or more through motivational coaching and effective training programs for service and sales techniques.
Resolved guests complaints while maintaining positive customer environment.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
Demonstrated mastery to oversee all orders and delivery system and managed follow-up.
Reorganized bar and dining area, increasing sales.
Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Developed and implemented corrective action plans based on review of comment cards and guest satisfaction results.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Planned large-scale events such as trade shows, conferences, and meetings.
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
06/2014 to 04/2016ServerLoomis | Kansas City, KS,
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
01/2012 to 05/2015Vault TellerBb&t Corp. | City, STATE,
Performed vault, alarm and door duties to facilitate opening and closing of operations.
Investigated staff out-of-balance conditions and instituted corrective procedures.
Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Properly processed deposits, withdrawals and payments for average of 100 customers daily.
Maintained, organized and stocked teller window areas.
Prepared, sorted and distributed reports to appropriate branches.
Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
03/2008 to 12/2011Retail CasherGreen Hill Store | City, STATE,
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Kept Store and Pizza areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Completed sales using POS system.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
Expected in 06/2011High School Diploma | RS Central High School, Rutherfordton, NC, GPA:
Expected in Associate of Science | Health EducationIsothermal Community College, Spindale, NCGPA:
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