Attentive supervisor with over 20 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior phone and customer service standards by coaching team members to effectively address customer concerns and communicate with efficiency and accuracy
Sold gambling tickets, tokens, and gaming chips in exchange for currency, used a computer to
record transactions, accepted and verified credit applications from patrons, established house credit accounts, provided check-cashing authorization, Kept precise records, Reported transactions involving large sums to the IRS, brought tokens back from patrons for cash,
balanced money drawers at the end of each shift, adjusted the balance daily summaries of transactions of books, maintained gaming cage security, ensured the accuracy of reports such as authorization forms, transaction control, and exchange summary reports, major cash handling and performed rotation of cash, coins, and chips.
mManaged and train Customer Associates, Set reasonable customer satisfaction goals and work withthe team to meet them on a consistent basis, Interacted with customers on a daily basis, responded to their questions and guiding them to the appropriate service, on-board new employees and trained them based on my expertise and skill set, cash handling , created and implemented an effective customer loyalty program.
Delegated work to employees based on shift requirements, individual strengths and unique training.
maintaining a team of over 100 cashiers and customer service employees, and maintaining their schedules.
In charge of maintaining the inventory at the front end, and ensuring all products are correctly labeled and in the correct place.
Managed two Black Friday events without incident whilst also maintaining maximum coverage.
Skilled in maintaining a clean and organized work area even under the stress and pressure of the holiday season and Black Friday.
Organizing all new team member papers, new promotions for the store, and new corporate memos for the team.
Capable of working, and solving complex time-sensitive issues, under immense stress while still acting in a calm and collected manner.
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