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Front End Manager Resume Example

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FRONT END MANAGER
Summary

Upbeat and flexible Front End Manager with 3 1/2 years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment. Excellent representative of Exceptional customer service. Personable and responsible Cashier with experience working in fast-paced environments.


Also experienced with taking care of the elderly. Personal care for elderly family members and residents who once lived the neighborhood.

Highlights
  • Superior communication skills
  • Cheerful and energetic
  • Flexible scheduling
  • Superior organization skills
  • Dependable and reliable
  • CPR-AED Certified
  • Reliable transportation
  • Valid Massachusetts drivers license
  • Safety-conscious
  • Compassionate
  • Listening skills
  • Exceptional multi-tasker
  • Customer-oriented
  • Exceptional time management
  • Interior and exterior cleaning
  • Hardworking
  • Physically strong
  • Culinary skills
  • Animal lover
  • Clean driving record
  • Computer-savvy
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Exceptional leader
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Leadership

  • Served as key contributing member to Leadership team.
Experience
Home Depot Pittsfield, Ma Front End Manager 10/2013 to Current

Opening and Closing procedures, money management, operating a front end, customer service, special services, operating a register, working directly and indirectly with customers, bill payments, paper work, computer knowledge.
Wal-mart Pittsfield, MA Customer Service Manager/Customer Service Associate 06/2012 to 11/2013 Attained over a years worth of knowledge on counting money, cashing payroll checks, government checks etc. Attained the ability to do returns for store bought items and online orders, Making and cashing Moneygram Money Orders, Bill Payments, and offering service and replacement plans for products.
Sears Roebuck & Co Lanesboro, MA Sales Associate 10/2011 to 04/2012 Answered questions regarding the store and its merchandise. Described merchandise and explain operation of merchandise to customers. Greeted customers and ascertained customers' needs. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Offered Credit opportunities and other store opportunities to customers.
Education
2012-06-03 Wahconah Regional High School, Dalton, Ma, US Wahconah Regional High School 150 Old Windsor Road Dalton, Ma 01226 (413) 684-1330 Graduation June 3rd, 2012
Diploma: physical, Law 2011-07-29 The Massachusetts State Police Academy , New Braintree, MA, United States

Student Trooper Program: A One Week Program that is designed to expose young adults to the demands of police training and to develop better relationships between the youth of our communities and the police that serve them. The Massachusetts State Police Academy uses a paramilitary approach to training, and discipline is strict. Vigorous physical training, including running and calisthenics, is required. Veteran Massachusetts State Police trainers provide classroom and hands-on training in topics such as First Aid/CPR, Criminal Law, Officer Safety, Crime Scene Investigations, Safe Driving, Leadership, Internet Safety, Team Building, and Physical Fitness. Student Troopers also observe and participate in demonstrations by members of State Police specialty units such as tactical teams, the K-9 Unit, and the Air Wing. Graduated July 29th, 2011 (Certified For) CPR AED SHOCK HEART ATTACK STROKE CONSCIOUS CHOKING UNCONSCIOUS CHOKING BLEEDING CONTROL UNIVERSAL PRECAUTIONS
Certification 2011 Massachusetts State Police Academy New Braintree, New Braintree, MA, US 2011 Massachusetts State Police Academy New Braintree, MA Diploma + Cpr Certification State Police
High School Diploma: 5 years of Spanish Wahconah High School (Wahconah High School) (122.5 Credits) High School Diploma +5 years of Spanish
Certifications

CPR/AED Certified

Skills

Customer Service, Payments, Receptionist, Retail Sales, Associate, Closing, Front End, Customer Service Manager, Payroll, Credit, Its, Sales, Sales Associate, And Sales, Basis, Cash, Cash Handling, Cashier, Clients, Competitive Analysis, Customer Inquiries, Customer Relations, Customer Service Oriented, Energetic, Operations, Organization Skills, Outstanding Communication, Outstanding Communication Skills, Point Of Sale, Pos, Pos Systems, Retail, Retail Marketing, Self Motivated, Self-starter, Cpr, Team Building, Training, Cpr Certification, Cpr Certified

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Resume Overview

Companies Worked For:

  • Home Depot
  • Wal-mart
  • Sears Roebuck & Co

School Attended

  • Wahconah Regional High School
  • The Massachusetts State Police Academy
  • Massachusetts State Police Academy New Braintree
  • Wahconah High School

Job Titles Held:

  • Front End Manager
  • Customer Service Manager/Customer Service Associate
  • Sales Associate

Degrees

  • 2012-06-03
    Diploma : physical, Law 2011-07-29
    Certification 2011
    High School Diploma : 5 years of Spanish

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