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front end customer service manager resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Business-minded professional tackling any job task with enthusiasm and precision. Determined Front End Supervisor delivering exceptional service and responding to questions and/or inquiries quickly with best of knowledge. Demonstrating a positive attitude to adapt to any situation.

Skills
  • Flexible
  • Organizational skills
  • Working collaboratively
  • Computer skills
  • Basic Math
  • Multitasking
  • Reliable and trustworthy
  • Supervision
  • Point of sale systems
  • Quality Assurance
  • Employee management
  • Leadership development
  • Friendly, positive attitude
  • Communication
  • People skills
  • Customer service
Experience
12/2019 to Current
Front End Customer Service Manager Otg Flushing, NY,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Reviewed employee performance and determined areas in need of improvement.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Collaborated with security staff and law enforcement on shoplifting and vandalism response.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Greeted customers and responded to requests for information.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Processed exchanges and returns by inputting in company database.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Built and maintained working relationships with peers and upper management.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Met high productivity standards in processing payments for customers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Verified customer identification for alcohol or tobacco purchases.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
01/2018 to 12/2019
Cashier Team Lead Petco Wichita, KS,
  • Met high productivity standards in processing payments for customers.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
04/2016 to 12/2018
Lead Cashier You Ring We Bring City, STATE,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Made change on cash register, handling payments by cash, credit, debit and personal checks.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Education and Training
Expected in 06/2012
High School Diploma:
Little Flower Catholic High School For Girls - Philadelphia, PA,
GPA:

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Resume Overview

School Attended

  • Little Flower Catholic High School For Girls

Job Titles Held:

  • Front End Customer Service Manager
  • Cashier Team Lead
  • Lead Cashier

Degrees

  • High School Diploma

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