Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Accomplished IT Specialist with over 30 years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support.

  • Customer assistance
  • Customer Service
  • Debugging
  • Application installations
  • Troubleshooting and diagnostics
  • System upgrades
  • Issue diagnosis and resolution
  • Application software testing
  • Software feature demonstrations
  • Server installations
  • Network security measures
  • Help desk assistance
  • Computer configurations
  • Quality assurance controls
  • Hardware diagnostics
  • Service desk support
  • Hardware configuration
  • Customer support needs assessment
  • Technical troubleshooting
  • Software upgrades
  • Hardware upgrades
  • Computer maintenance
  • Equipment repair
  • System updates
  • Specifications understanding
  • Training and Development
  • Hardware expertise
  • MS Office
  • Project organization
  • Process improvement
  • Problem resolution
to Front End Courtesy Clerk Bristol Farms | Rolling Hills Estates, CA,
  • Escorted customers to desired merchandise location.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Packaged or bagged purchases, assisting customer with purchase and in-vehicle loading.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
to Carpenter Journeyperson The Hertz Corporation | Toledo, OH,
  • Anchored and braced forms and other structures in place to complete precise joining and high-quality work.
  • Built rough-in structure on previously poured foundation.
  • Organized assigned tasks for completion on individual and team levels.
  • Installed building structures such as windows, trim and cabinetry alone or with assistants to meet job deadlines.
  • Cut timber, panels and other wooden materials according to measured dimensions.
  • Promoted team safety by keeping work areas free of hazards.
  • Safely operated power saws, planers, jointers, routers and pneumatic equipment without accident.
  • Examined buildings and project specifications to determine measurements and dimensions.
  • Ordered materials and made material stock recommendations.
  • Framed new construction of single-family homes and townhomes.
  • Identified and requested any and all PPE necessary to perform tasks.
  • Installed floor joists, trusses and rafters.
to Information Technology Specialist Mastec | Leetsdale, PA,
  • Designed and maintained network traffic monitoring system to support network administration.
  • Tested and troubleshot application and documented issue resolutions for development.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Executed scripts to communicate with back-end servers and provide real-time updates.
  • Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
  • Coordinated installation of software systems and collaborated with users on design and implementation of new features.
  • Worked to resolve technical issues for global users.
  • Maintained calm, professional demeanor when faced with high demand, high volume workloads.
  • Maintained records, logs and lifecycle documentation.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Coordinated ongoing performance assurance for software applications and automated performance test scripts.
  • Trained new employees on support processes, procedures and knowledge base.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Managed user profiles, security access and shared file structures.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Developed training materials, conducted webinars for user training and support use.
  • Performed continuous assessments of network structure, business content filters and security firewalls.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
to Primary Caregiver - Live in (Cared For My Obese/Sick Mother) | City, STATE,

Basic nursing assistant duties. As well, cooking, cleaning ect...

Education and Training
Expected in High School Diploma | Centennial High School, Gresham, OR GPA:
Expected in CAS Certification - Computer Application Specialist | Computer Application Studies Mount Hood Community College, Gresham, OR, GPA:
Expected in Brokers License | Real Estate Law/Practices/Appraisal Real Estate School of Oregon, , GPA:
Expected in Appraisers License | Real Estate Portland State University, Portland, OR GPA:
Expected in Associate of Applied Science | Electronic Systems Technology Mount Hood Community College, Gresham, OR, GPA:
Expected in D.B.A Certification | Oracle Certification Education Portland State University, Portland, OR GPA:
Expected in | Software Engineering Oregon Institute of Technology, Klamath Falls, OR GPA:

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School Attended

  • Centennial High School
  • Mount Hood Community College
  • Real Estate School of Oregon
  • Portland State University
  • Mount Hood Community College
  • Portland State University
  • Oregon Institute of Technology

Job Titles Held:

  • Front End Courtesy Clerk
  • Carpenter Journeyperson
  • Information Technology Specialist
  • Primary Caregiver - Live in


  • High School Diploma
  • CAS Certification - Computer Application Specialist
  • Brokers License
  • Appraisers License
  • Associate of Applied Science
  • D.B.A Certification
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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