Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Accomplished IT Specialist with over 30 years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support.
Skills
Customer assistance
Customer Service
Debugging
Application installations
Troubleshooting and diagnostics
System upgrades
Issue diagnosis and resolution
Application software testing
Software feature demonstrations
Server installations
Network security measures
Help desk assistance
Computer configurations
Quality assurance controls
LAN/WAN
Hardware diagnostics
Service desk support
Hardware configuration
Customer support needs assessment
Technical troubleshooting
Software upgrades
Hardware upgrades
Computer maintenance
Equipment repair
System updates
Specifications understanding
Training and Development
Hardware expertise
MS Office
Project organization
Process improvement
Problem resolution
Experience
to Front End Courtesy ClerkBristol Farms | Rolling Hills Estates, CA,
Escorted customers to desired merchandise location.
Oversaw collection shopping carts from parking lot to maintain clean, organized area.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Packaged or bagged purchases, assisting customer with purchase and in-vehicle loading.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
to Carpenter JourneypersonThe Hertz Corporation | Toledo, OH,
Anchored and braced forms and other structures in place to complete precise joining and high-quality work.
Built rough-in structure on previously poured foundation.
Organized assigned tasks for completion on individual and team levels.
Installed building structures such as windows, trim and cabinetry alone or with assistants to meet job deadlines.
Cut timber, panels and other wooden materials according to measured dimensions.
Promoted team safety by keeping work areas free of hazards.
Safely operated power saws, planers, jointers, routers and pneumatic equipment without accident.
Examined buildings and project specifications to determine measurements and dimensions.
Ordered materials and made material stock recommendations.
Framed new construction of single-family homes and townhomes.
Identified and requested any and all PPE necessary to perform tasks.
Installed floor joists, trusses and rafters.
to Information Technology SpecialistMastec | Leetsdale, PA,
Designed and maintained network traffic monitoring system to support network administration.
Tested and troubleshot application and documented issue resolutions for development.
Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
Executed scripts to communicate with back-end servers and provide real-time updates.
Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
Coordinated installation of software systems and collaborated with users on design and implementation of new features.
Worked to resolve technical issues for global users.
Maintained calm, professional demeanor when faced with high demand, high volume workloads.
Maintained records, logs and lifecycle documentation.
Built and maintained successful relationships with service providers, vendors, dealers and consumers.
Coordinated ongoing performance assurance for software applications and automated performance test scripts.
Trained new employees on support processes, procedures and knowledge base.
Created new accounts, reset passwords and configured access to servers and file management software for users.
Managed user profiles, security access and shared file structures.
Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
Developed training materials, conducted webinars for user training and support use.
Performed continuous assessments of network structure, business content filters and security firewalls.
Devised automation, backup and recovery protocols to preserve and safeguard data.
Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
to Primary Caregiver - Live in(Cared For My Obese/Sick Mother) | City, STATE,
Basic nursing assistant duties. As well, cooking, cleaning ect...
Education and Training
Expected in High School Diploma | Centennial High School, Gresham, ORGPA:
Expected in CAS Certification - Computer Application Specialist | Computer Application StudiesMount Hood Community College, Gresham, OR, GPA:
Expected in Brokers License | Real Estate Law/Practices/AppraisalReal Estate School of Oregon, , GPA:
Expected in Appraisers License | Real EstatePortland State University, Portland, ORGPA:
Expected in Associate of Applied Science | Electronic Systems TechnologyMount Hood Community College, Gresham, OR, GPA:
Expected in D.B.A Certification | Oracle Certification EducationPortland State University, Portland, ORGPA:
Expected in | Software EngineeringOregon Institute of Technology, Klamath Falls, ORGPA:
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School Attended
Centennial High School
Mount Hood Community College
Real Estate School of Oregon
Portland State University
Mount Hood Community College
Portland State University
Oregon Institute of Technology
Job Titles Held:
Front End Courtesy Clerk
Carpenter Journeyperson
Information Technology Specialist
Primary Caregiver - Live in
Degrees
High School Diploma
CAS Certification - Computer Application Specialist