Concierge possessing comprehensive background in fine dining and hospitality desires a role at an upscale hotel. Courteous service professional with a strong dedication to exceeding expectations.Professional Bilingual Concierge emphasizing on Guest/Resident Needs. Keeps up-to-date on the best restaurants and attractions in the Miamiarea and is always willing to go the extra mile to guarantee customer satisfaction. Personable Concierge emphasizing Superb Customer Service. Keeps up-to-date on the best restaurants and attractions in the Miamiarea and is always willing to go the extra mile to guarantee customer satisfaction.
Hotel operations and management
Event planning and coordination
Guest satisfaction specialist
Front Desk Supervisor/Concierge SupervisorFIRST SERVICE RESIDENTIAL, HABOUR HOUSE - Harbor, FL01/2013 - 01/2016
Cultivated loyal client relationships by providing a high level of customer service including making travel arrangements, restaurant reservations, and addressing all concerns in a timely and professional manner.
Concierge always following up with the residents to see how they are doing.
Maintained a safe and secure environment by screening visitors, activating/reactivating key fobs, and patrolling the grounds to proactively identify any safety or maintenance issues.
Ensured that all shifts were appropriately covered at all times and completed payroll duties.
Interviewing new oncoming potential employees Communicated regularly with Property Managers and other superiors during monthly meetings.