Front Desk Shift Leader Resume Example Crowne Plaza Resort

FRONT DESK SHIFT LEADER

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Customer service
Budgeting
Housekeeping
Payment collection
Document editing
Excel proficient
Scheduling and calendar management
Billing and coding

Database entry
Professional and mature
Billing and invoicing
Scanning and copying
Organization
Business operations
Inventory management
Administrative support

Experience

Crowne Plaza Resort | Asheville, NCFront Desk Shift Leader02/2020 - Current

Worked front desk during busy periods and holidays, expertly answering calls and booking reservations.
Maintained efficiency at front desk by handling guest requests and check ins during the Covid-19 outbreak while others were laid off.
Responded promptly to customer questions via email, reducing phone inquiries.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Kept reception area clean and organized to offer positive first impression to every visitor.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Monitored office supply use and stock levels, placing replenishment orders as needed.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Aloft Hotel | Asheville, NCMultiple Departments10/2017 - 02/2020

Sent out reminder emails and phone calls to reserved guests.
Worked front desk during busy periods and holidays, expertly answering calls and booking reservations.
Called no show customers and addressed special requests to verify information.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Responded promptly to customer questions via email, reducing phone inquiries.
Implemented office efficiency improvements to streamline task delegation.
Kept reception area clean and organized to offer positive first impression to every visitor.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
Supervised invoice creation and submission to enable prompt and efficient customer billing.
Produced professional and error-free letters, presentations and spreadsheets.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Monitored office supply use and stock levels, placing replenishment orders as needed.
Reported all maintenance issues to the housekeeping status board.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Swept and vacuumed floors, hallways and stairwells.
Replenished hotel amenities such as drinking glasses and writing supplies.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Interacted pleasantly with clients and patrons when performing daily duties.
Set up and cleaned banquet and conference rooms.
Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Cleaned and returned vacant rooms to occupant-ready status.
Supplied guests with extra towels and toiletries when requested.
Replaced sheets and pillowcases daily and used hospitality corners on all beds.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Collected trash from premises and removed to designated areas to alleviate bad odors.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
Washed and polished glass windows and doors to keep entryways clear and professional.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Produced and balanced daily and weekly sales reports to assess and coordinate staff.
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Monitored patrons to keep alcohol consumption in designated areas.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Made product recommendations to customers based on preference, food pairings and special promotions.
Checked identification of customers to verify age requirements needed for purchase of alcohol.

Courtyard By Marriott | Asheville, NCBarista and Bartender 03/2017 - 10/2017

Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Memorized official and off-menu preparations to serve all customer beverage desires.
Organized service and seating areas.
Ordered, received and stocked supplies and retail products.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Received and accurately processed customer payments.
Resolved customer disputes with tact and professionalism.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Greeted guests with pleasant smile and superior customer service.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Provided customers with product details such as coffee blends and preparation descriptions.
Listened to customer desires and needs to recommend optimal products.
Maintained calm demeanor during high-volume periods and special events.

Juliari Design | Eugene, ORSales Associate08/2004 - 01/2009

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Offered product and service consultations and employed upselling techniques.
Sold various products by explaining unique features and educating customers on proper application.
Negotiated and closed deals with minimal oversight.
Processed orders through system and coordinated product deliveries.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Educated customers on product and service offerings.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended merchandise to customers based on needs and preferences.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.

Education and Training

Lane Community College | Eugene, ORAssociate of Arts06/2009

Certifications

ServSafe

Resume Overview

Companies Worked For:

Crowne Plaza Resort
Aloft Hotel
Courtyard By Marriott
Juliari Design

School Attended

Lane Community College

Job Titles Held:

Front Desk Shift Leader
Multiple Departments
Barista and Bartender
Sales Associate

Degrees

Associate of Arts

Front Desk Shift Leader Resume Example

Resume Score: 80%

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