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Front Desk Shift Leader Resume Example

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AG
FRONT DESK SHIFT LEADER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Customer service
  • Budgeting
  • Housekeeping
  • Payment collection
  • Document editing
  • Excel proficient
  • Scheduling and calendar management
  • Billing and coding
  • Database entry
  • Professional and mature
  • Billing and invoicing
  • Scanning and copying
  • Organization
  • Business operations
  • Inventory management
  • Administrative support
Experience
Colliers International | Minneapolis , MNFront Desk Shift Leader02/2020 - Current
  • Worked front desk during busy periods and holidays, expertly answering calls and booking reservations.
  • Maintained efficiency at front desk by handling guest requests and check ins during the Covid-19 outbreak while others were laid off.
  • Responded promptly to customer questions via email, reducing phone inquiries.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Aloft Hotel | City , STATEMultiple Departments10/2017 - 02/2020
  • Sent out reminder emails and phone calls to reserved guests.
  • Worked front desk during busy periods and holidays, expertly answering calls and booking reservations.
  • Called no show customers and addressed special requests to verify information.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Responded promptly to customer questions via email, reducing phone inquiries.
  • Implemented office efficiency improvements to streamline task delegation.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
  • Supervised invoice creation and submission to enable prompt and efficient customer billing.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Reported all maintenance issues to the housekeeping status board.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept and vacuumed floors, hallways and stairwells.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Set up and cleaned banquet and conference rooms.
  • Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Supplied guests with extra towels and toiletries when requested.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
Courtyard By Marriott | City , STATEBarista and Bartender 03/2017 - 10/2017
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Organized service and seating areas.
  • Ordered, received and stocked supplies and retail products.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Received and accurately processed customer payments.
  • Resolved customer disputes with tact and professionalism.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Listened to customer desires and needs to recommend optimal products.
  • Maintained calm demeanor during high-volume periods and special events.
Juliari Design | City , STATESales Associate08/2004 - 01/2009
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Offered product and service consultations and employed upselling techniques.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Processed orders through system and coordinated product deliveries.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education and Training
Lane Community College | City, StateAssociate of Arts06/2009
Certifications
  • ServSafe
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How this resume score could be improved?

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Resume Overview

School Attended

  • Lane Community College

Job Titles Held:

  • Front Desk Shift Leader
  • Multiple Departments
  • Barista and Bartender
  • Sales Associate

Degrees

  • Associate of Arts

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