Front Desk Shift Leader Resume Example
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FRONT DESK SHIFT LEADER
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
Colliers International | Minneapolis , MNFront Desk Shift Leader02/2020 - Current
- Worked front desk during busy periods and holidays, expertly answering calls and booking reservations.
- Maintained efficiency at front desk by handling guest requests and check ins during the Covid-19 outbreak while others were laid off.
- Responded promptly to customer questions via email, reducing phone inquiries.
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Monitored office supply use and stock levels, placing replenishment orders as needed.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Aloft Hotel | City , STATEMultiple Departments10/2017 - 02/2020
- Sent out reminder emails and phone calls to reserved guests.
- Worked front desk during busy periods and holidays, expertly answering calls and booking reservations.
- Called no show customers and addressed special requests to verify information.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Responded promptly to customer questions via email, reducing phone inquiries.
- Implemented office efficiency improvements to streamline task delegation.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
- Supervised invoice creation and submission to enable prompt and efficient customer billing.
- Produced professional and error-free letters, presentations and spreadsheets.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Monitored office supply use and stock levels, placing replenishment orders as needed.
- Reported all maintenance issues to the housekeeping status board.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Swept and vacuumed floors, hallways and stairwells.
- Replenished hotel amenities such as drinking glasses and writing supplies.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Set up and cleaned banquet and conference rooms.
- Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
- Cleaned and returned vacant rooms to occupant-ready status.
- Supplied guests with extra towels and toiletries when requested.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
- Collected trash from premises and removed to designated areas to alleviate bad odors.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Produced and balanced daily and weekly sales reports to assess and coordinate staff.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Monitored patrons to keep alcohol consumption in designated areas.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
Courtyard By Marriott | City , STATEBarista and Bartender 03/2017 - 10/2017
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Organized service and seating areas.
- Ordered, received and stocked supplies and retail products.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Received and accurately processed customer payments.
- Resolved customer disputes with tact and professionalism.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Listened to customer desires and needs to recommend optimal products.
- Maintained calm demeanor during high-volume periods and special events.
Juliari Design | City , STATESales Associate08/2004 - 01/2009
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Offered product and service consultations and employed upselling techniques.
- Sold various products by explaining unique features and educating customers on proper application.
- Negotiated and closed deals with minimal oversight.
- Processed orders through system and coordinated product deliveries.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education and Training
Lane Community College | City, StateAssociate of Arts06/2009
Certifications
- ServSafe
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Resume Overview
School Attended
- Lane Community College
Job Titles Held:
- Front Desk Shift Leader
- Multiple Departments
- Barista and Bartender
- Sales Associate
Degrees
- Associate of Arts
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