Front Desk Customer Service Representative Resume Example
A resourceful, hard-working and dedicated individual with excellent communication skills. Quick to grasp new ideas and concepts and always keen to develop new skills and expertise. Able to work well both independently and as part of a productive team, demonstrating the motivation and multi-tasking abilities required to meet demanding deadlines while maintaining the highest of standards. Articulate and proactively combines a professional and confident approach with excellent interpersonal skills and can communicate concisely at all levels.
Gifted in working with stressed, confused and upset individuals in need of supportive guidance. Effective at operating within nursing facilities guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
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- Handled many calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Maintained message content, tone and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Used self trained programs and self learning in order to provide the best work possible.
- Assistant Nurse certified to care for the mentally and physically disabled clients. Two years working as a nursing aide with Dr. Sandra Lepinski and Mr. Dennis Lepinski. When I started my courses at the University of Wisconsin I continued to work with them during the weekends. During the week days I would work for Dr. Jeffrey Urban and his wife Mrs. Bonnie Urban taking care of Mrs. Urban's mother and father.
- Organizing & Planning Skills: Excellent organizer and planner with the ability to distinguish organize and plan based on the importance and urgency of tasks.
- Relationship Building: Excellent interpersonal and relationship building skills with the ability to build a strong and healthy relationship with stakeholders (internal & external).
- Problem Solving & Conflict Management: As a believer of a win-win situation, I always emphasize resolving conflicts and problems at the lowest level and come up with multiple solutions.
- Adherence to Policies & Procedures: Actively supporting, at all times, company policies & procedures and also best practices in the areas of Safety, Health, Environment and protection of sensitive internal & external information.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Participated in fun activities, including listening to music and coloring and crafting with patients each afternoon to boost mood, improve overall memory and provide light entertainment.
I began my post-secondary education at the University of Wisconsin Green Bay with college credits from my high school. Despite only being credits away from finishing my two years of completing my associates degree, I decided to take a semester gap because I wanted to focus on working and saving to fund for further studies. Currently, I am working on applying to universities in Canada. Once I complete my bachelors I will apply for medical school to pursue a field in medicine.
- Certified Nurse Assistant (CNA)
I began baking for my community and friends, they are fans of my cakes and desserts which I truly appreciate because it is simply a hobby that not only brings joy to me but also to my friends and family. Baking is a skill which cake by cake one can see improving.
Secondly, reading is more than just a hobby or past time for me. It is an investment and a skill which can only improve me in my personal and professional life.
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Resume Overview
School Attended
- Coleman High School
- University of Wisconsin - Green Bay
- Northeast Wisconsin Technical College
Job Titles Held:
- Front Desk Customer Service Representative
- Restaurant Waitress
- Literary Translator
- Nursing Aide
Degrees
- High School Diploma :
Some College (No Degree) : Liberal Arts And General Studies
Certification As A Nursing Assistant :
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