Front Desk Customer Service Representative Resume Example Ed Napleton Automotive Group

FRONT DESK CUSTOMER SERVICE REPRESENTATIVE

Summary

Well-trained clerical and customer service professional with solid background in the Medical field settings. Professional demeanor and telephone etiquette with exceptional people skills and well-organized nature. Successful at operating in fast-paced environments to handle any administrative need.

Personable and dedicated Customer Service Representative, Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Ensuring that all callers questions and/or problems are resolved and directed to the appropriate people for resolution and made sure I provided the highest level of customer service doing that.

Skills

Payment processing
Conflict management
Multi-line phone systems
Listening skills
Customer service
Administrative skills
Troubleshooting and resolution
Patient chart documentation

35 WPM
HIPAA compliance
Sterile technique
Medical terminology
Data entry
Patient scheduling
Epic trained
Allscrips trained

Experience

10/2007 - 07/2008Front Desk Customer Service RepresentativeEd Napleton Automotive Group | Merrillville , IN

Personally addressed and welcomed every guests that entered the office per day, improving overall customer service and engagement.
Upsold packages and additional services to customers to drive business revenue.
Met needs of walk-in customers by staying up-to-date on truck availability and current promotions.
Maintained clean and presentable reception area to maintain professional business reputation.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Managed customer complaints and rectified issues to complete satisfaction.
Set guest and group reservations and processed check-ins and check-outs.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

05/2010 - 09/2010Medical AssistantCityblock | Nassau , NY

Greeted patients as they enter the facility, Took patient Skills information for record purposes, Answered phones.
Reviewed medical history and took vital signs
Educated patients about the facility's policies and medical procedures,
Assessed, documented and monitored vital signs for more than 45 patients per day.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Performed routine tests such as urine dip stick, vision and hearing tests.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
Organized charts, documents and supplies to maintain team efficiency.
Used ALLSCRIPS software to process patient payments and update accounts.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Requested scripts from doctors and verified insurance and coding.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.

07/2012 - 01/2019Safety Permit CoordinatorBROADSPECTRUM | City , STATE

Monitored multiple databases to keep track of all company permits.
Trained safety attendants on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Traveled to various establishments to check licenses and permits.
Verified license data through background checks and field investigations.
Restocked office and break room supplies independently to maximize team productivity.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork/ permits.
Facilitated troubleshooting, maintenance and updates for office systems.
Greeted all guests with positive demeanor and asked open-ended questions to determine requirements.
Interacted with supervisor's and various experts to address escalated issues.
Listened to customer needs, identified solutions and explained latest hazards on the job.
Responsible for being aware of all existing and suitable health and safety policies.
Outlined safety hazards and kept a open communication with other contractors.

08/2019 - 11/2019Front Desk Receptionist/Back Office Medical AssistantMarin Health | City , STATE

Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Handled all office supply ordering including ink cartridges, toner and paper
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Straightened up the waiting room so that it remained neat and organized.
Interviewed patients to collect medical information and insurance details.
Processed patient payments and scanned identification and insurance cards.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Informed patients of financial responsibilities prior to rendering services.
Set up appointments for physician visits and procedures using calendar software.
Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Delivered high-quality administrative and customer service to sustain patient and work flows.

Education and Training

06/2010Certificate: Medical Assisting
Western Career College | City

Honor Roll 2010
Dean's List 2010
4.0 GPA
School Mentor
Perfect Attendance

Resume Overview

School Attended

Western Career College

Job Titles Held:

Front Desk Customer Service Representative
Medical Assistant
Safety Permit Coordinator
Front Desk Receptionist/Back Office Medical Assistant

Degrees

06/2010 Certificate : Medical Assisting

Front Desk Customer Service Representative Resume Example

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