Front Desk Customer Service Representative Resume Example Ed Napleton Automotive Group

Work History

08/2020 - CurrentFront Desk Customer Service Representative | Ed Napleton Automotive Group - Macon , GA

Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Taught patients about medications, procedures and care plan instructions.
Used coordination and planning skills to achieve results according to schedule.
Served customers in a friendly, efficient manner following outlined steps of service.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Entered customer interaction details in Athena to track requests, document problems and record solutions offered.
Processed debit and credit card payments through Square, QuickBooks, and Athena .
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Obtained payments from patients and scanned identification and insurance cards.
Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing Task.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Checked patient data including insurance, demographic and health history to keep information current.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Scheduled, rescheduled and handled cancelled appointments for patients.
Responded to correspondence from insurance companies to verify patient's coverage.

04/2018 - 08/2020Authorized Retailer | Copper Mountain Community College District - Joshua Tree , CA

Formed and maintained strong relationships with retailer network to gain resources and tools for optimal business success.
Coordinated daily meetings to review activities and develop business operations.
Checked prices for customers and processed items sold by scanning barcodes.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Answered questions about store policies and concerns to support positive customer experiences.
Listened to customer needs and desires to identify and recommend optimal products.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Shouldered management responsibilities during absence of manager.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Performed general office duties, including answering phones and greeting visitors.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Coached new employees on administrative procedures, company policies and performance standards.
Answered over 30 calls a day answering questions or concerns about our services.

11/2015 - 05/2016Volunteer | SarahCare Adult Day Services Inc. - City , STATE

Volunteered over 50 hours with organization helping with arts and crafts for residents .
Presented activities and readings at community center to promote creative activities to engage elders in to being more productive.
Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.

Resume Overview

School Attended

Shiloh High School

Job Titles Held:

Front Desk Customer Service Representative
Authorized Retailer
Volunteer

Degrees

High School Diploma

Front Desk Customer Service Representative Resume Example

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