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Front Counter Customer Service Representative Resume Example

Resume Score: 80%

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RS
FRONT COUNTER CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Industry best practices and related Product or Service options. Effectively drive revenue with skilled promotional and problem-solving abilities.

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Friendly Job Title with Number years of dedicated Type customer service experience. Dedicated to exceeding Type goals through effective communication skills and Type abilities. Expert in Software with training in Area of expertise services.

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Excellent communicator with Number years of Customer Service Representative experience in demanding call center environments. Highly familiar with Product or Service, including Type competitors and offerings.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Work History
Grandy's - Front Counter Customer Service RepresentativeOklahoma City, OK05/2017 - 05/2018
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Optimized customer support by establishing collaborative service environment.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Implemented and developed customer service training processes.
  • Responded to customer requests for products, services and company information.
  • Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
  • Trained new personnel regarding company operations, policies and services.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Created and maintained detailed database to develop promotional sales.
Candid Color Systems Inc. - Quality InspectorOklahoma City, Oklahoma02/2013 - 06/2016
  • Performed preliminary, in progress, hidden damage and final product inspections.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Identified and helped resolve production problems, increasing output while reducing errors.
  • Identified and helped resolve non-conforming product issues.
  • Monitored production operations for compliance with specifications and promptly reported defects.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Utilized gauges, tools and equipment to complete in-depth assessments.
  • Increased production team productivity Number% by modernizing processes and implementing Software use for Task.
  • Supervised production workers to identify areas in need of improvement for high-quality production.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
Finish Line - Sales AssociateOklahoma City, OK09/2013 - 03/2014
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Closed over $Amount in sales each Timeframe, including preparing contracts and processing order forms.
  • Educated customers on promotions to enhance sales.
  • Increased sales by Number% over Timeframe by offering consultation on products and services and applying customer service and upselling techniques.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Educated associates on market trends and stayed up-to-date on forecasts and Industry news.
  • Processed product returns and assisted customers with other selections.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Completed orders through Type system and organized product deliveries to meet customer timetables.
  • Prepared cash deposits up to $Amount with zero discrepancies.
Skills
  • Key holder experience
  • Service standard compliance
  • Stock management
  • Data Entry
  • Sales expertise
  • Retail store support
  • Shipping procedures understanding
  • Warehousing functions
  • Money handling abilities
Education
12/2019Metro Tech4901 S Bryant Ave Oklhoma CityGED
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Grandy's
  • Candid Color Systems Inc.
  • Finish Line

School Attended

  • Metro Tech

Job Titles Held:

  • Front Counter Customer Service Representative
  • Quality Inspector
  • Sales Associate

Degrees

  • GED

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