Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Skills
Inventory controls
Accurate money handling
Team Building
Training and mentoring
Schedule Management
Strategic planning
Sales and marketing
Negotiation
Maintenance & Repair
Staff Management
Budgeting
Conflict resolution
Flexible & Adaptable
Computer skills
Work History
08/2018 to 02/2020
Freight Processing Lead/shift ManagerBiglots – City, STATE,
Evaluated employee performance and coached and trained to improve weak areas.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Cooperated with coworkers to improve customer experience and manage storefront.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Trained back-up associates and led crew members in managing operations of storefront.
Set overall vision and provided team leadership.
Exercised composure under pressure and in escalated customer service scenarios.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Built, managed and coached insourced and outsourced teams.
01/2018 to 08/2018
Foreman/Installer New Age Office Systems – City, STATE,
Maintained zero site accidents and lost work days for Number years.
Established clear priorities and production quality standards.
Attended Number on-site meetings with subcontractors and clients per month.
Reviewed project details to specify correct materials and equipment for job sites.
Arranged beneficial deals with suppliers for materials to stay within budget limitations.
Verified completed projects met approved time, quality and cost estimates.
Interviewed, hired and trained new workers.
Communicated daily with vendors to keep project fully operational.
Meticulously tracked all parts and equipment used on each job site.
Evaluated incoming materials for quality and amounts ordered.
Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
02/2017 to 12/2017
Sub ContractorSelf Employed – City, STATE,
Kept site work safe and in line with budget, schedule and applicable building codes.
Supervised labor, materials and equipment for large commercial projects with budgets in excess of $500,000.
Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
Performed countless inspections of job sites to verify staff and subcontractor observance of important safety protocols.
Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
Hired and oversaw subcontractors to meet project needs.
Collaborated closely with clients to better understand entire project scope.
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Consulted with customers to assess needs and propose optimal solutions.
Evaluated trends to understand competitive environments and assess current strategies.
Tracked and analyzed reports to determine needed improvements.
Managed costs and quality of Total Office Installs.
09/2013 to 02/2017
Foreman/Sales Rep/InstallerTIG Installations – City, STATE,
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Expanded customer base and boosted profit within product line.
Leveraged proven sales methods to increase revenue and surpass sales objectives.
Built strong rapport with clients by understanding needs and clearly explaining products.
Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Retained excellent client satisfaction ratings through outstanding service delivery.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Increased revenue by acquiring new customers and determining needs to offer relevant products.
Set up calendar with customer birthdays and other special events for personal touch.
Drove business development through proactive networking and relationship-building strengths.
Cold-called leads and closed large number of new sales over several months.
Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Resolved all issues efficiently and enhanced customer satisfaction ratings.
Education
Expected in
Diploma: Central Bucks High School - Doylestown, PA GPA:
Expected in
: Mathematics And Psychology Shippensburg University of Pennsylvania - Shippensburg, PA GPA:
Expected in
: Mathematics And Psychology Bucks County Community College - Newtown, PA GPA:
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