Experienced with serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.
Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Skills
Order Fulfillment
Sales expertise
Stocking and replenishing
POS systems expert
Money handling abilities
Good listening skills
Wine Service
To-Go Order Preparation
Stocking and Replenishing
Point of Sale Knowledge
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Guest Seating Arrangements
Guest Relations Management
Food Sales and Promotion
Bill Computation
Dining area maintenance
Food and beverage pairings
Food station setup
Cash Handling
Banquet coordination
Menu presentation
Food running
Front-of-house display creation
Food preparation and safety
Item promotion
Table Setting Knowledge
Work History
Freelancer Worker, 05/2021 - Current Kimpton Hotels – Boston, MA,
Learned all required tasks quickly to maximize performance.
Contributed to team success by completing jobs quickly and accurately.
Maintained productive, efficient approach to all tasks.
Loaded, unloaded and moved material to and from storage and production areas.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Restocked items on shelves and bins to keep inventory available.
Offered exceptional customer service to all guests.
Resolved issues quickly to maintain productivity goals.
Engaged in conversation with customer to ascertain need.
Processed customer transactions using cash register till.
Safely operated finishing tool to prepare products for inspections and packaging.
Host/Server, 08/2018 - Current Kimpton Hotels – New York, NY,
Greeted new customers, discussed specials and took drink orders.
Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Checked on needs of each table and retrieved additional items.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Noted special patron requests and followed up with kitchen to confirm delivery.
Took orders and delivered food items to residents in main dining room.
Delivered quality services while maintaining friendly and welcoming environment.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items.
Cultivated warm relationships with regular customers.
Advised guests on combinations of food and drinks and accommodated reasonable requests and preferences.
Created positive first impressions to build loyalty in return guests.
Host/Server, 03/2016 - 03/2020 SSP AMERICA – City, STATE,
Greeted new customers, discussed specials and took drink orders.
Oversaw proper set-up of tables to accommodate large parties.
Demonstrated understanding of menu items and ingredients.
Promoted clean, safe and neat environment for guests.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
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