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Fraud Supervisor II Resume Example

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FRAUD SUPERVISOR II
Professional Summary
Highly experienced Customer Service professional.  Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service.  Excellent listening, oral and written communications. Comfortable in interacting with all levels of the organization and public.  Excellent problem solving and negotiating skills.  Able to make decisions independently and quickly with minimal escalations.  Committed to quality and excellence.  
Core Qualifications
Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions
Experience
Fraud Supervisor II Oct 2015 to Current
 Citibank － San Antonio, Texas
  • Notified customers when fraudulent activity was detected in an effort to reduce impact. 
  • Conducted reviews of specific transactions and reports that showed potential suspicious activity. 
  • Identified fraud patterns and anomalies through the effective analysis of large quantities of data. 
  • Communicated effectively with customers and company personnel alike, utilizing active listening and interpersonal skills.
    •
    Consumer Loan Underwriter Sep 2008 to Nov 2014
         WellsFargo Bank － San Antonio, Tx
  • Gathered information and documents needed to process modification.  
  • Communicated with borrower or 3rd party, the obligations of the borrower during the modification or review process. 
  • As a Loss Mitigation Rep, advised borrowers of other solutions available to them such as modifications (Hamp and Proprietary) or payment plans. 
  • Examined transactions to ensure accuracy and completeness.
  • Calculate income accurately using documents provided.  (paystubs, Tax returns (including all schedules needed), Profit and Loss statements, bank statements)
  • Stayed updated in all company and government guidelines and procedures.
  • Ensured that documents were consistent and upheld to company and industry guidelines.
  • Reported any suspicious fraud.
  • Entered all necessary information into system to obtain results of possible modifications and/or requirements needed. 
  • Assisted with re-negotiations of loans based on lending guidelines, served as a consultant/technical resource on difficult problems and questions.
  • Experience in Call Center Setting
  • Selected to be a part of the Travel Team to attend Home Preservation Workshops (Naca and Wellsfargo).  Doing Face to Face interview with borrowers, obtaining necessary documents to review and underwrite loans on the spot and give borrower results of review, which also included liquidation information. (Short Sale or Deed in Lieu of Foreclosure)
  • Ability to communicate both English and Spanish.  
    •
    Data Entry Supervisor Jun 2002 to May 2008
         KCI, Inc － San Antonio, Tx
    • Supervised the day-to-day activities of the data entry department relating to orders.
    • Assessed training needs and coordinate new hire training on department processes and procedures.
    • Interviewed, hired and recommended corrective actions of employees.
    • Enforced attendance policy/guidelines.
    • Ensured communication regarding payer regulations and departmental communications.
    • Prepared annual performance evaluations and made recommendations for salary increases and/or position changes.
    • Conform to, supported and enforced all Company policies and procedures.
    Billing Specialist Oct 1999 to Jun 2002
         NCO Financial Services － San Antonio, Tx
    • Received and sorted incoming payments with attention to credibility.
    • Manage the status of accounts and balances and identified inconsistency issues and post bills, receipts and invoices.
    • Checked the validity of debit accounts.
    • Updated accounts receivable database with new accounts or missed payments.
    • Ensured all clients remained informed on their outstanding debts and deadlines.
    • Provided solutions to any relative problems of clients.
    • Wrote thorough reports on billing activity with clear and reliable data.
    Private Admissions/Insurance Rep Jan 1988 to Oct 1999
         University Health Systems － San Antonio, Tx
    • Performed Pre-registration (Transplant Patients) and Registration (Regular Hospital Admits).
    • Verified in detailed benefits for both inpatient and outpatient services.
    • Obtained Precertification Authorization for services.
    • Communicated with Physicians the benefits and authorizations along with discharge planning.
    • Benefits were loaded into our billing system for proper billing of services provided.
    • Collections of out of pocket expenses were obtained or payment plan was offered or information on third party assistance information was given to the patient as well.
    Education
    High School Diploma, Business Administration 1983 McCollum High School － San Antonio, Tx, USA Business Administration Attended San Antonio College for 2 years for Business Administration.
    Skills
    Careful and active listener, Professional and friendly, Cash handling, Multi-tasking, Data Entry, Documentation, Telephone Skills, Time Management, Travel, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Oracle, 10-Key, Billing and Posting Payments, Insurance Precertification and/or authorization.
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    Resume Overview

    Companies Worked For:

    • Citibank
    • WellsFargo Bank
    • KCI, Inc
    • NCO Financial Services
    • University Health Systems

    School Attended

    • McCollum High School

    Job Titles Held:

    • Fraud Supervisor II
    • Consumer Loan Underwriter
    • Data Entry Supervisor
    • Billing Specialist
    • Private Admissions/Insurance Rep

    Degrees

    • High School Diploma , Business Administration 1983

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