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fraud recovery specialist resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

My Objective is to obtain a position that will utilize my skills and offer an opportunity for growth and advancement.

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.

Skills
  • Fraud detection
  • Effective communication
  • Dispute Resolution
  • Problem-Solving
  • Decision Making
  • Data Entry
  • Multitasking Abilities
  • MS Office
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Key holder experience
  • POS systems expert
  • Technical Support
  • Administrative support
  • Scheduling
  • Software Development
Education
Maricopa Community Colleges - Glendale Community College Glendale, AZ Expected in 05/2019 Associate Business Management : Business Administration - GPA :
Work History
Department Of Defense - Fraud Recovery Specialist
Crestview, FL, 07/2021 - Current
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Provided exemplary level of customer service to clients and company personnel.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Recovered cases implementing cost-saving initiatives that addressed long-standing problems.
  • Carried out day-day-day duties accurately and efficiently.
Pbk Architects - Massage Therapist
Sacramento, CA, 09/2021 - 02/2022
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Mettler Toledo - Bartender
Lutz, FL, 08/2020 - 01/2022
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
Ring - Project Coordinator
City, STATE, 04/2019 - 07/2021
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Coordinated storage locations and product movements.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Tracked stock using company inventory management software.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Obtain and recorded city permits.
  • Schedule and coordinated pickups and deliveries.
  • Conducted in home consults per customer needs.
  • Formulated itemized quotes per pickup.
  • Stage warehouse furniture per vision to gage sales.

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Company Name - Technical Support Representative
City, State, 06/2017 - 09/2019
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.

+ Edit or add your own

  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Integrated Salesforce CRM and other customer relationship management software into support operations.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

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Resume Overview

School Attended

  • Maricopa Community Colleges - Glendale Community College

Job Titles Held:

  • Fraud Recovery Specialist
  • Massage Therapist
  • Bartender
  • Project Coordinator
  • Technical Support Representative

Degrees

  • Associate Business Management

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