Fraud Prevention Leaf Resume Example Company Name

FRAUD PREVENTION LEAF

Summary

Call Center Representative versed in customer support in high call volume environments. Skilled Fraud Prevention Representative committed to addressing customer concerns with speed, accuracy and professionalism to minimize customer dissatisfaction in order to increase customer loyalty.

Highlights

Sharp communication skills Strong organizational skills Dedicated to process improvement Active listening skills Strong problem solving ability Courteous demeanor High customer service standards Energetic work attitude

Experience

Fraud Prevention Leaf07/2015 to CurrentCompany NameCity, State

Successfully managed and mentored an average of 13 new and tenured fraud prevention representatives. I effectively communicated with team members to maintain clearly defined departmental expectations. Coached team members on specific behaviors based on their greatest area of opportunity, to improve individual departmental scores. Maintained up-to-date records of my teams department statistics at all times. Trained the entire fraud prevention department how to utilize our new systems, through manuals and power points I created. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the fraud prevention department.

Fraud Prevention Specialist07/2014 to 07/2015Company NameCity, State

As a fraud prevention specialist I built customer loyalty by placing follow-up calls for customers who reported credit card
and online order issues. I de-escalated calls by making reasonable procedure exceptions to accommodate customer requests. I formulated procedures to be implemented in the department's policies. Coached new hired classes along with cross trained representatives in other departments. On a regular basis I would assist fraud prevention analysts with their questions and concerns.

Fraud Prevention Analyst07/2013 to 07/2014Company NameCity, State

I achieved customer satisfaction by completing inbound/outbound verification for credit card services. I screened online
orders for fraudulent activity. I partnered with banks merchant services department to complete bank verification for online
orders. I also partnered with banks authorization department to remove authorization holds from card holders' account for
canceled orders. Submitted claims for compromised gift cards. I provided accurate and appropriate information in
response to customer inquiries. I addressed customer service inquiries in a timely manner by resolving customer
complaints promptly and professionally.

Crew Member03/2013 to 07/2013Company NameCity, State

As a crew member I served fresh, hot food with a smile in a timely manner.

Accurately measured ingredients required for.

specific food items.

Properly portioned and packaged take-out foods for customers.

I carefully maintained sanitation,.

health and safety standards in all work areas.

Sunday Volunteer01/2011 to 07/2013Company NameCity, State

I correctly received orders while processing payments and responded appropriately to guest concerns.

I communicated clearly and positively with co-workers and management.

Prepared and served beverages such as coffee, tea and fountain drinks.

I maintained documentations of profits made for the day electronically and on paper.

Sunday Volunteer11/2009 to 11/2011Company NameCity, State

I opened and closed the bookstore while being a sales representative.

I restocked merchandise and took inventory of our products.

I correctly and professionally processed payments and responded appropriately to guest concerns.

I maintained documentation of profits made for the day electronically and on paper.

Accomplishments

I was promoted from a fraud prevention analyst to a fraud prevention specialist within a year at the Macy's call center. A year after that I was promoted to a Fraud prevention Lead who supervised a team of 13 fraud prevention analysts. I actively coached new hired classes within a year of working at Macy's. I also had the opportunity to create projects that would improve departmental policies and procedures on a consistent basis. I participated in all volunteer opportunities presented to us as a company

Education

Associate of Arts: Psychology2014Phoenix Community CollegeCity, State, United StatesGPA: GPA: 6Psychology GPA: 6

High School Diploma2009Tolleson Union High SchoolCity, State, United StatesGPA: GPA: 4GPA: 4

Skills

communication skills, creative problem solving, credit, critical thinking, resolving customer complaints, customer satisfaction, customer service, documentation, health and safety standards, inventory, listening, multi-tasking, needs assessment, organizational skills, Strong organizational skills, processing payments, policies, problem solving, process improvement, public speaker, sales, telephone skills, time management

Resume Overview

School Attended

Phoenix Community College
Tolleson Union High School

Job Titles Held:

Fraud Prevention Leaf
Fraud Prevention Specialist
Fraud Prevention Analyst
Crew Member
Sunday Volunteer

Degrees

Associate of Arts : Psychology 2014
High School Diploma 2009

Fraud Prevention Leaf Resume Example

Resume Score: 90%

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