|Sharp communication skills Strong organizational skills Dedicated to process improvement Active listening skills Strong problem solving ability Courteous demeanor High customer service standards Energetic work attitude|
Successfully managed and mentored an average of 13 new and tenured fraud prevention representatives. I effectively communicated with team members to maintain clearly defined departmental expectations. Coached team members on specific behaviors based on their greatest area of opportunity, to improve individual departmental scores. Maintained up-to-date records of my teams department statistics at all times. Trained the entire fraud prevention department how to utilize our new systems, through manuals and power points I created. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the fraud prevention department.
As a crew member I served fresh, hot food with a smile in a timely manner.
Accurately measured ingredients required for.
specific food items.
Properly portioned and packaged take-out foods for customers.
I carefully maintained sanitation,.
health and safety standards in all work areas.
I correctly received orders while processing payments and responded appropriately to guest concerns.
I communicated clearly and positively with co-workers and management.
Prepared and served beverages such as coffee, tea and fountain drinks.
I maintained documentations of profits made for the day electronically and on paper.
I opened and closed the bookstore while being a sales representative.
I restocked merchandise and took inventory of our products.
I correctly and professionally processed payments and responded appropriately to guest concerns.
I maintained documentation of profits made for the day electronically and on paper.
I was promoted from a fraud prevention analyst to a fraud prevention specialist within a year at the Macy's call center. A year after that I was promoted to a Fraud prevention Lead who supervised a team of 13 fraud prevention analysts. I actively coached new hired classes within a year of working at Macy's. I also had the opportunity to create projects that would improve departmental policies and procedures on a consistent basis. I participated in all volunteer opportunities presented to us as a company
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: