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Fraud Investigations Manager Resume Example

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Jessica
Claire
Professional Summary
  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Work History
Robinhood - Fraud Investigations Manager
Denver, CO, 01/2003 - 01/2009
  • Managing 4 employees of Fraud Investigations Unit
  • Investigations of Application, Account Takeover, and Transactional ( Cards & Retail) Fraud cases as well as internal Fraud cases from Consumer Bank and Citibusiness.
  • Managing Customer Challenge Program and Fraud Dispute process,=.
  • Fraud report to Law Enforcement and Prosecution. Ensuring high quality Police Liaison and compliance to regulatory requirements of legal vehicle.
  • Managing chargeback process and maximizing recoveries.
  • Reconciliation of fraud loss accounts.
  • Review, audit and approval of new and existing procedures across the business.
  • Organize and perform fraud trainings for new comers and refresh training existing staff across the bussines, especially in Branch, Collections,Operations Unit and Credit Verifications Unit.
  • Cooperations with Internal Audit, Quality Department, BISO, CSIS, and other internal control Departments.
  • Cooperation and information sharing with Fraud Working group VISA, MASTERCARD, DINERS, other banks associations, acquirers and Law Enforcement.

Achievements :

  • overall recoveries above 30%
  • Arrest, prosecution and sentencing of well organized criminal rings dealing with Application Fraud, Citibank online and skimming .
  • Automation of customer dispute processes resulting in decrease of manual workload and excellent customer experience.
  • Outstanding results in cooperation with Fraud working group, Bank Associates, Police and Visa EU investigations.
  • Attained improvement in technical project delivery processes by leading global infrastructure engineering project management process improvement.
  • Instituted quality systems within organization encompassing training, corrective and preventive action.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Managed quality programs to reduce overdue compliance activities.
First National Bank - Fraud Detections Manager
La Vista, NE, 01/2001 - 01/2003
  • Managing 3 employees Fraud Detections Unit
  • Managing FEWS ( Fraud Early Warning Services) OAKM (OLA Fraud system. Parameters management system add/ change .
  • Credit, debit cards, loan, account take over, ID theft and internal fraud monitoring and detection.
  • Fraud cases preparations and reporting and Fraud investigations Unit.
  • Internal and external CBOL (banking online system )money transfers fraud detections.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Provided exemplary level of customer service to all individuals, including clients and company personnel.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Completed statistical reviews to uncover trends, patterns and variations.
General Banking Services Sp.Z.o.o - Fraud Detection Analyst
City, STATE, 01/1998 - 01/2001
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
General Banking Services Sp.z.o.o - Credit Analyst
City, STATE, 09/1997 - 01/1998
  • Assessed credit risk and analyzed financial statements.
  • Conducted presentations to upper management and executive teams for loan recommendations.
  • Complied with internal controls and government regulations.
  • Reviewed customer files on regular basis to make sure receivables were in sound condition.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Made decisions and recommendations about extending lines of credit.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Contacted customers and requested financial documentation.
  • Gathered loan documentation for underwriting.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Served customers in a friendly, efficient manner following outlined steps of service.
Languages
Polish :
Native or Bilingual
Negotiated :
Russian :
Limited Working
Negotiated :
English :
Limited Working
Negotiated :
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Skills
  • Negotiation
  • Staff Management
  • Business planning
  • Business Development
  • Computer skills
  • Analytical skills
  • Teambuilding
  • Self-motivated professional
Education
Warsaw School of Social Science And Humanities Warsaw, Poland , Expected in 10/2009 Master of Science : Master of Sociology - GPA :
School of International Relations And Americanism Warsaw Poland , Expected in 09/2003 Bachelor of Science : Bachelor of Political Science - GPA :

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Resume Strength

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  • Personalization
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Resume Overview

School Attended
  • Warsaw School of Social Science And Humanities
  • School of International Relations And Americanism
Job Titles Held:
  • Fraud Investigations Manager
  • Fraud Detections Manager
  • Fraud Detection Analyst
  • Credit Analyst
Degrees
  • Master of Science
  • Bachelor of Science

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Fraud Investigations Manager