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fraud investigations manager resume example with 11+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building aClaireities to enhance employee engagement and boost performance.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Skills
  • Negotiation
  • Staff Management
  • Business planning
  • Business Development
  • Computer skills
  • Analytical skills
  • Teambuilding
  • Self-motivated professional
Work History
01/2003 to 01/2009 Fraud Investigations Manager Robinhood | Denver, CO,
  • Managing 4 employees of Fraud Investigations Unit
  • Investigations of Application, Account Takeover, and Transactional ( Cards & Retail) Fraud cases as well as internal Fraud cases from Consumer Bank and Citibusiness.
  • Managing Customer Challenge Program and Fraud Dispute process,=.
  • Fraud report to Law Enforcement and Prosecution. Ensuring high quality Police Liaison and compliance to regulatory requirements of legal vehicle.
  • Managing chargeback process and maximizing recoveries.
  • Reconciliation of fraud loss accounts.
  • Review, audit and approval of new and existing procedures across the business.
  • Organize and perform fraud trainings for new comers and refresh training existing staff across the bussines, especially in Branch, Collections,Operations Unit and Credit Verifications Unit.
  • Cooperations with Internal Audit, Quality Department, BISO, CSIS, and other internal control Departments.
  • Cooperation and information sharing with Fraud Working group VISA, MASTERCARD, DINERS, other banks associations, acquirers and Law Enforcement.

Achievements :

  • overall recoveries above 30%
  • Arrest, prosecution and sentencing of well organized criminal rings dealing with Application Fraud, Citibank online and skimming .
  • Automation of customer dispute processes resulting in decrease of manual workload and excellent customer experience.
  • Outstanding results in cooperation with Fraud working group, Bank Associates, Police and Visa EU investigations.
  • Attained improvement in technical project delivery processes by leading global infrastructure engineering project management process improvement.
  • Instituted quality systems within organization encompassing training, corrective and preventive action.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Managed quality programs to reduce overdue compliance activities.
01/2001 to 01/2003 Fraud Detections Manager First National Bank | La Vista, NE,
  • Managing 3 employees Fraud Detections Unit
  • Managing FEWS ( Fraud Early Warning Services) OAKM (OLA Fraud system. Parameters management system add/ change .
  • Credit, debit cards, loan, account take over, ID theft and internal fraud monitoring and detection.
  • Fraud cases preparations and reporting and Fraud investigations Unit.
  • Internal and external CBOL (banking online system )money transfers fraud detections.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Provided exemplary level of customer service to all individuals, including clients and company personnel.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Completed statistical reviews to uncover trends, patterns and variations.
01/1998 to 01/2001 Fraud Detection Analyst General Banking Services Sp.Z.o.o | City, STATE,
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
09/1997 to 01/1998 Credit Analyst General Banking Services Sp.z.o.o | City, STATE,
  • Assessed credit risk and analyzed financial statements.
  • Conducted presentations to upper management and executive teams for loan recommendations.
  • Complied with internal controls and government regulations.
  • Reviewed customer files on regular basis to make sure receivables were in sound condition.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Made decisions and recommendations about extending lines of credit.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Contacted customers and requested financial documentation.
  • Gathered loan documentation for underwriting.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Served customers in a friendly, efficient manner following outlined steps of service.
Education
Expected in 10/2009 Master of Science | Master of Sociology Warsaw School of Social Science And Humanities, Warsaw, Poland , GPA:
Expected in 09/2003 Bachelor of Science | Bachelor of Political Science School of International Relations And Americanism, Warsaw Poland , GPA:
Languages
Polish :
Native or Claireingual
Negotiated:
Russian:
Limited Working
Negotiated:
English:
Limited Working
Negotiated:

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Resume Overview

School Attended

  • Warsaw School of Social Science And Humanities
  • School of International Relations And Americanism

Job Titles Held:

  • Fraud Investigations Manager
  • Fraud Detections Manager
  • Fraud Detection Analyst
  • Credit Analyst

Degrees

  • Master of Science
  • Bachelor of Science

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