Fraud Investigation Specialist Resume Example Navy Federal Credit Union

FRAUD INVESTIGATION SPECIALIST

Professional Summary

Enthusiastic Service/Resolution specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. With clear understanding of customer service and research training. Motivated to learn, grow and excel within the company.

Skills

Conflict Resolution Management
Human Resource Administration
Problem Solving
Risk Management
Audit coordination
Excellent verbal/written communication skills

Critical Thinking
Time Management
Proficient in MS Office Suite
Account Reconciliation
Team Mentorship

Work History

Fraud Investigation Specialist , 08/2017 to 11/2019
Navy Federal Credit Union – Pensacola, Florida

Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination
Interviewed high risk members thoroughly, asking appropriate questions to ascertain critical details about each case.
Summarized all key information regarding investigation into detailed report for delivery to client.
Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Wrote policies and procedures and developed training programs for reviewing existing instructional processes
Pursued leads, complaints, and referrals to determine the occurrence of financial crimes
Drove operational improvements, which resulted in savings and improved profit margins.
Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Reviewed high risk member applications to determine eligibility for potential membership

Delinquency Control Counselor II, 07/2016 to 08/2017
Navy Federal Credit Union – Pensacola, FL

Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Used probing techniques to determine debtors' reasons for delinquency.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Counseled debtors on payment options and arranged installment agreements.
Trained new team members on scripts, company services and performance strategies and provided mentoring.
Worked in call center environment handling manual and automatically dialed outbound calls.
Used skip tracing and other techniques to locate debtors.
Achieved monthly goals of $250k-500k through effective use of collections and negotiating skills.
Selected to receive "Rising Star" recognition after the first month on an assigned team

Traffic Engineer, 02/2016 to 08/2016
Gulf Coast Traffic Engineers Inc. – Pensacola, FL

Reviewed work of technicians to maintain compliance with Department of Transportation regulations
Analyzed environmental impact of proposed construction
Coordinated with vendors to identify and procure appropriate equipment necessary for project completion
Monitored installation and operations to consistently meet rigorous customer requirements
Mentored junior engineers and new hires to better improve the competency and efficiency of all staff
Analyzed the environmental impact of proposed construction
Collected data on road construction, land development, and traffic signals
Reviewed work of technicians to maintain compliance with Department of Transportation regulations
Analyzed survey reports, maps, blueprints, and other topographical and geologic data to plan infrastructure and construction projects effectively
Controlled engineering activities to maintain work standards, adhere to timelines, and meet quality assurance targets.

Lead Human Resources Specialist, 01/2012 to 02/2016
United States Army – Fort Bragg , NC

Generated and updated complete and accurate employee files for a Battalion with over 1100 employees
Improved project success rates with solid staff coaching, performance monitoring, quality assurance, and sufficient problem resolution
Assisted senior management with making critical decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
Coordinated implementation of people-related services, policies, and programs through departmental staff
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
Released registered and unique delivery letters and packages to designated recipients and obtained signatures for the release
Directly interacted with customers to deliver mail, packages and ordered goods
Maintained fleet vehicles in good working order with preventive and corrective maintenance expertise
Improved office efficiency by effectively managing internal communications and correspondence.

Education

Bachelor of Science: Human Resources Management, 06/2020
Post University - Waterbury, CT

Certification: Human Resources Training, 08/2012
United States Army - Fort Jackson, SC

Resume Overview

Companies Worked For:

Navy Federal Credit Union
Gulf Coast Traffic Engineers Inc.
United States Army

School Attended

Post University
United States Army

Job Titles Held:

Fraud Investigation Specialist
Delinquency Control Counselor II
Traffic Engineer
Lead Human Resources Specialist

Degrees

Bachelor of Science : Human Resources Management , 06/2020
Certification : Human Resources Training , 08/2012

Fraud Investigation Specialist Resume Example

Resume Score: 80%

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