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Fraud Investigation Specialist Resume Example

Resume Score: 80%

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FRAUD INVESTIGATION SPECIALIST
Professional Summary

Enthusiastic Service/Resolution specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. With clear understanding of customer service and research training. Motivated to learn, grow and excel within the company.

Skills
  • Conflict Resolution Management
  • Human Resource Administration
  • Problem Solving
  • Risk Management
  • Audit coordination
  • Excellent verbal/written communication skills
  • Critical Thinking
  • Time Management
  • Proficient in MS Office Suite
  • Account Reconciliation
  • Team Mentorship
Work History
Fraud Investigation Specialist , 08/2017 to 11/2019
Navy Federal Credit Union – Pensacola, Florida
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination
  • Interviewed high risk members thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Wrote policies and procedures and developed training programs for reviewing existing instructional processes
  • Pursued leads, complaints, and referrals to determine the occurrence of financial crimes
  • Drove operational improvements, which resulted in savings and improved profit margins.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed high risk member applications to determine eligibility for potential membership
Delinquency Control Counselor II, 07/2016 to 08/2017
Navy Federal Credit Union – Pensacola, FL
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Counseled debtors on payment options and arranged installment agreements.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Achieved monthly goals of $250k-500k through effective use of collections and negotiating skills.
  • Selected to receive "Rising Star" recognition after the first month on an assigned team
Traffic Engineer, 02/2016 to 08/2016
Gulf Coast Traffic Engineers Inc. – Pensacola, FL
  • Reviewed work of technicians to maintain compliance with Department of Transportation regulations
  • Analyzed environmental impact of proposed construction
  • Coordinated with vendors to identify and procure appropriate equipment necessary for project completion
  • Monitored installation and operations to consistently meet rigorous customer requirements
  • Mentored junior engineers and new hires to better improve the competency and efficiency of all staff
  • Analyzed the environmental impact of proposed construction
  • Collected data on road construction, land development, and traffic signals
  • Reviewed work of technicians to maintain compliance with Department of Transportation regulations
  • Analyzed survey reports, maps, blueprints, and other topographical and geologic data to plan infrastructure and construction projects effectively
  • Controlled engineering activities to maintain work standards, adhere to timelines, and meet quality assurance targets.
Lead Human Resources Specialist, 01/2012 to 02/2016
United States Army – Fort Bragg , NC
  • Generated and updated complete and accurate employee files for a Battalion with over 1100 employees
  • Improved project success rates with solid staff coaching, performance monitoring, quality assurance, and sufficient problem resolution
  • Assisted senior management with making critical decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
  • Coordinated implementation of people-related services, policies, and programs through departmental staff
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Released registered and unique delivery letters and packages to designated recipients and obtained signatures for the release
  • Directly interacted with customers to deliver mail, packages and ordered goods
  • Maintained fleet vehicles in good working order with preventive and corrective maintenance expertise
    Improved office efficiency by effectively managing internal communications and correspondence.
Education
Bachelor of Science: Human Resources Management, 06/2020
Post University - Waterbury, CT
Certification: Human Resources Training, 08/2012
United States Army - Fort Jackson, SC
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Resume Overview

Companies Worked For:

  • Navy Federal Credit Union
  • Gulf Coast Traffic Engineers Inc.
  • United States Army

School Attended

  • Post University
  • United States Army

Job Titles Held:

  • Fraud Investigation Specialist
  • Delinquency Control Counselor II
  • Traffic Engineer
  • Lead Human Resources Specialist

Degrees

  • Bachelor of Science : Human Resources Management , 06/2020
    Certification : Human Resources Training , 08/2012

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