Experienced fraud investigator with over 20 years of experience specializing in large scale organized crime rings in the bankingl industry. Excellent reputation for resolving problems and preparing successful investigations for prosecution.
Uncovered an embezzlement of $2.5 million by the assistant of an American Express cardmember.
Created and implemented a successful Credit Bustout project for Nordstrom bank resulting in a savings of $2.41 million in the first 11 months.
Identified and successfully managed an organized card skimming ring that was responsible for at least $8 million in losses with over 90 suspects.
Identified a synthetic Identity crime ring involving over 1,200 infant Social Security Numbers and multiple collusive merchants in the Atlanta, GA area.
Fraud and Identity Theft.
Suspicious Activity Reports.
Organized Crime Rings.
Internal Employee Fraud.
Investigated financial crimes involving checks, debit cards, credit cards, wire transfers, Zelle transfers, credit bustout and auto loan fraud schemes.
Conducted in depth interviews of customers to ascertain their level of involvement in the fraudulent activity.
Review and preserve video of fraud events for potential filing with law enforcement.
Develop leads based on the available evidence in order to identify suspects and prepare the necessary SAR filings.
Managed large scale fraud investigations involving organized crime rings targeting Wells Fargo locations through the U.S.
Coordinated with law enforcement to provide necessary support for prosecution of cases.
Created victim spreadsheets to determine the types of charges to be filed and amount of restitution to request from the Department of Justice and Assistant U.S. Attorney's office.
Conduct fraud database and social media searches to identify potential suspects or organized crime rings. Coordinate with the assigned Postal Inspector in order to assist in reviewing evidence returned by banks, cell phone and social media companies to prove collusion between suspects in crime ring cases.
Review video and prepare bulletins for law enforcement regarding potential mail theft suspects in an attempt to identify them.
Coordinate with retailers and financial institutions to gather video and supporting documents to support indictment of the suspects.
In depth analysisof mail theft complaints to identify current trends and coordinate necessary lock changes and secured mail box requests with the appropriate areas. Escalated fraud trends to management so heat maps and I2 charts could be completed.
Serve as evidence custodian during search warrants which required logging and photographing all evidence being seized by the inspectors.
Assisted with training, writing procedures and mentoring interns.
Research fraud claims by thoroughly investgating claims made on credit and debit cards.
Gather supporting documents and video to determine the validity of the claim. Interview customers in order to ascertain their level of involvement in the fraudulent activity.
Conduct internal investigations regarding suspect employee fraud. Provide necessary evidence to management for the interview and termination of the employee.
Responsible for reviewing all identified crime rings to determine trends and coordinate with loss prevention or law enforcement to ensure successful prosecution.
Make recommendations to Risk Management to strengthen policy and procedure in order to mitigate further losses.
Responsible for creating and implementing training for approximately 60 fraud representatives to enhance their knowledge of current fraud schemes.
Created and successfully implemented the Credit Bustout project for the bank. This implementation required the creation of procedures, training of staff from call center representatives to executives, tracking all savings and losses, testing and training of necessary systems required for the project to be successful. Identified savings were $2.41 million in the first 11 months.
Innovation Award Winner, second quarter of 2016, for the successful implementation of the Credit Bustout project.
Served as the Customer Champion for Credit Bustout. Developed and implemented training for approximaely 70 representatives. Facilitated feedback between representatives and risk management regarding policies and procedures.
Involved in testing, writing and training of new procedures.
Responsible for handling high profile cases including prominent. relationship management and Centurion cardholders.
Managed large organized crime rings to identify trends and links between suspect accounts. Prepared findings for Global Security to pursue law enforcement filing.
Provided recommendations to risk management regarding current fraud trends to quickly identify and mitigate the risk to the company.
Developed a team game plan that increased overall productivity of the team by 25% in the first year.
Consistently recognized as the highest performer with daily metrics on average 54% higher than other representatives.
Assisted with second level escalation calls, regulatory complaints and service recovery accounts. This required in depth analysis of accounts to determine any possible concerns with customer treatment or defects in procedures. Partnered with management to address any key issues identified in the review in order to increase customer satisfaction and reduce complaints.
Tribute Award Winner 2012 for the successful resolution of numerous high profile escalation calls for the phoenix center head and General Counsel's Office.
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