Four years of management experience with at least 10+ years experience in a fast paced card operations environment. Exceptional leadership skills in creating an environment where employees are excited, engaged and capable of delivering optimum performance. Extensive customer service/collections knowledge and background with the ability to create and deliver exceptional customer experiences. Experience with collections Inbound/Outbound enviroment. Proven communication and diplomacy skills to work cross-functionally to influence others, drive results/change, and implement projects/processes Demonstrated ability to investigate and solve complex problems. Strong PC skills in Microsoft Office and specific knowledge of systems and applications used to support a call center environment. I have excellent organizational, time management and interpersonal skills.
Administrative, business processes, call center, coaching, Collections, customer service, customer service skills, faxes, financial, Focus, leadership, managing, policies, quality, quality assurance, reporting, Risk Management, Sales, staffing, teamwork, phone, FDCPA rules and regulations
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: