Jessica Claire
Montgomery Street, San Francisco, CA XXX05
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Driven, detail oriented, self-disciplined, and highly motivated fraud specialist with 5 years’ experience in fraud operations, fraud service, and fraud investigations. Capable critical thinker and problem solver while working alone or in a group. Possess strong presentation skills and outstanding communication skills- verbally or written- as a subject matter expert, coach, and mentor. A stalwart professional who embraces the development of new ideas, change, and challenges.


Career Use of sophisticated risk systems, models, and vendor products to detect and perform holistic investigative research into anomalous activity related to Internal Fraud, External Fraud, or Policy Violations and when appropriate restrict monetary activity, close accounts, and provide employment corrective action.

  • Internal and External Fraud Investigations
  • Risk Management
  • User Acceptance Testing
  • Facilitating Meetings with Senior Leadership
  • Policy Violation Investigations
  • Strategy Implementation
  • Corporate Governance
Work History
07/2020 to Current
Fraud and Claims Operations Consultant Bank Of America Corporation Corte Madera, CA,
  • Support the Operations Detection Program related to internal fraud monitoring.
  • Proactively monitor and detect for Team Member anomalous activity.
  • Conduct extensive research and investigations to determine if Team member anomalous activity occurred due to internal fraud or policy violations.
  • Partnership with Employee Relations and Enterprise Investigations when anomalous activity occurred due to internal fraud or a policy violation.
  • Provide elaborate and detailed case write ups including research conducted and investigate findings.
  • Perform closed loop 360 review of all allegations by collaborating with Enterprise Investigations, Employee Relations, and Line of Business Management.
  • Engagement in strategy development and strategy implementation.
04/2019 to 07/2020
Internal Investigator Wells Fargo City, STATE,
  • Conducts detailed investigations of internal fraud/misconduct within various LOB’s
  • Exercises discretion regarding investigative actions to identify, evaluate and take necessary actions on an individual case basis
  • Performs assessment of the risks presented by the activity and conducts investigation by applying the appropriate investigative techniques (interview, e-discovery, evidence collection, forensic examination, etc.) and utilizing internal/external technology sources and contacts to gather comprehensive evidentiary materials
  • Responsible for preparing case documentation, inputting investigative activities into the database filing of all case related Suspicious Activity Reports (SARs) and other crime reports as necessary
  • Assesses internal controls and procedures associated with assigned cases, identifying control breakdowns and making recommendations to prevent future fraud losses
  • Partners with HR/ER, Legal, and line management to offer recommendations for employment decisions based on the results of the investigation. Offers solutions as to any identified control weaknesses. Documents case file decision-making process specific to the activity being investigated
  • Served as a liaison with Law Enforcement agencies and legal counsel and may provide court testimony as an expert witness or custodian of bank records
12/2017 to 04/2019
Financial Crime Specialist 4 Wells Fargo City, STATE,
  • Responsible for reviewing and investigating alerts generated by established production reports, or derived from new fraud strategies, to identify external fraud.
  • Complete KYC risk reviews of transactions made by customers for The Private Bank, Business Elite, Consumer Credit/Debit, Wells Fargo Advisors, and Command Accounts
  • Collaborate and speak with other LOB’s and leadership about current fraud trends and potential fixes to help mitigate risk to the bank
  • Provides input to development and delivery of a wide range of team member education for financial crimes awareness; acts as an escalation point for more complex cases.
  • Screen customer transactions against various regulatory reporting lists and regionally based sanctions watch lists
04/2016 to 12/2017
Financial Crime Specialist 3 Wells Fargo City, STATE,
  • Referred AML concerns such as cash structuring and rapid movement to SAR group for investigation.
  • Completed KYC risk reviews of transactions made by customers on Consumer and Business Debit Cards.
  • Prepares documentation and refers cases for Suspicious Activity, Identity Theft Operations (ITO), Suspected Financial Abuse, and Account Takeover.
  • Consults with peers and line of business partners regarding due diligence findings and fraud case reviews.
  • Received inbound phone calls to verify activity and use KYC skills to identify potential Account Takeover Situations
  • Supported and strengthened the public image of Wells Fargo by providing exceptional customer care skills while servicing inbound and outbound fraud referrals.
Expected in 12/2015
Bachelor of Arts: Criminal Justice
University of North Carolina At Charlotte - Charlotte, NC

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  • University of North Carolina At Charlotte

Job Titles Held:

  • Fraud and Claims Operations Consultant
  • Internal Investigator
  • Financial Crime Specialist 4
  • Financial Crime Specialist 3


  • Bachelor of Arts

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