Fraud Analyst Qa Ii resume example

★ My responsibilities included but were not limited to, evaluating, and providing feedback on over 400 Fraud Prevention and FCRA calls daily, 50 supervisor and management reports weekly, 100 reports on Sanctioned parties bi-weekly, 100 high risk velocity triggers and in app memos created by consumers monthly, as well as ensure policies and procedures were followed closely by all working within consumer services including fraud risk management and development operations

★ After working within Early Warning Services for the first year, I identified many deficiencies within consumer services

Having been familiar with Six Sigma, I was able to define, measure, analyze, enhance, and control procedures that were outdated and unproductive

★ A few things I am proud of achieving individually were; rewriting a work flow and script for the fraud analysts to follow to improve both quality and customer experience, creating work flow and knowledge base articles for new hires and management in each work process for fraud prevention, create a Word Document, PowerPoint presentation and Excel reference sheet categorizing and simplifying knowledgebase articles to streamline a quick and easy guide for consumer service employees, worked closely with development operations to redesign an API(Application Programming Interface) to improve quality and consumer experiences for fraud prevention calls, and presented weekly meetings with senior management on fraud risk management reports and how to improve processes and prevent loss.

★ I am proud to have been involved in Zelle and Early Warning Service's growth, where each quarter the company was able to make over 2 billion dollars. With my process improvements within the company, I was able to reduce employee turnover by 89% by assisting in training and prevented hundreds of millions of dollars of loss.