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fraud analyst resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role within the current company where a strong work ethic and calm demeanor will be appreciated.

Skills
  • Account information review
  • Fraud and anomaly analysis
  • Trained in RSA as well as debit and credit card fraud queues.
  • Also assisted with MCDS and uncovered any issues with those.
  • Telephone and email etiquette
  • Reporting and alerts
  • Verbal and written communication
  • Problem resolution
  • Friendly, positive attitude
  • Time management
  • Organizational skills
  • Working collaboratively
  • People skills
Experience
Fraud Analyst, 06/2019 - Current
Arrowhead Credit Union Highland, CA,
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Input information regarding fraud investigations into detailed reports for submission to investigators.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Completed required investigations on referred files.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Looked at debit and credit card queues to determine if fraud was occurring as well as RSA cases.
Bank Teller, 01/2018 - 06/2019
Capitalsource Dana Point, CA,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings and checking accounts.
Assistant Manager, 03/2016 - 12/2016
Eegee's Tucson, AZ,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supported sales management initiatives to optimize business development.
Store Manager, 08/2012 - 03/2016
Walgreens Marathon, FL,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Oversaw store operations while generating $5000.00 in monthly sales.
  • Implemented succession planning by training and developing multiple associates into leadership positions.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Education and Training
Bachelor of Homeland Security : Homeland Security, Expected in 03/2020
-
Medaille College - Buffalo, NY
GPA:
Status -

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Resume Overview

School Attended

  • Medaille College

Job Titles Held:

  • Fraud Analyst
  • Bank Teller
  • Assistant Manager
  • Store Manager

Degrees

  • Bachelor of Homeland Security

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