Fraud Analyst Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Fraud Analyst versed in data entry and trend spotting. Advanced knowledge of Accertify. Natural leader and skilled trainer who excels at meeting and surpassing goals. Punctual and reliable employee who always strives to exceed any and all expectations. Fast learner who actively seeks improvement in all aspects. Comes early stays late. 
  • Fraud and data analysis 
  • Trained to take and submit finance paperwork for new and established customers 
  • Proficient at training new employees and re-training established employees
  • Extensive computer and typing experience
  • Customer service and merchant communications 
  • Management experience
Fraud Analyst , 06/2015 to Current
AseaPleasant Grove, UT,
  • Performed early detection, prevention and minimization of losses through review of suspect transactions as generated by transaction monitoring system Accertify
  • Detected active fraud trends to serve as a guideline for catching and preventing future fraud
  • Review of submitted forms of identity including passports, drivers licenses, ID cards, and international ID's as well as review of submitted Credit and Debit cards to ensure authenticity and authorization of transactions
  • Using of tools and direct communication with customers to successfully prove the validity of 80-160 transactions per day
  • Providing guidance to other departments within the company to ensure certain changes to an order (IE the email and shipping information) are authorized changes and providing alternate methods of contact for a specific customer on a case by case basis. 
Call Center Representative, 07/2014 to 06/2015
Lobel FinancialHouston, TX,
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services or products.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Complete forms for sales orders.
Server, 10/2013 to 09/2014
Benchmark HospitalityMontgomery, TX,
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from patrons for food or beverages.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Inform customers of daily specials.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Shift Manager, 04/2012 to 06/2013
Horizon HouseSeattle, WA,
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Schedule staff hours and assign duties.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Order and purchase equipment and supplies.
Zone Managing Supervisor, 06/2008 to 04/2012
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Review inventory and sales records to prepare reports for management and budget departments.
Bore Grinder, 05/2006 to 06/2008
  • Inspect or measure finished workpieces to determine conformance to specifications, using measuring instruments such as gauges or micrometers.
  • Lift and position workpieces, manually or with hoists, and secure them in hoppers or on machine tables, faceplates, or chucks, using clamps.
  • Observe machine operations to detect any problems; make necessary adjustments to correct problems.
  • Set and adjust machine controls according to product specifications, utilizing knowledge of machine operation.
  • Measure workpieces and lay out work, using precision measuring devices.
High School Diploma: , Expected in May 2006
Associates: Arts, Expected in May 2013
: Economics , Expected in 2017
Fraud Analysis, Merchant and Customer support, Math Proficient, Computer and technical knowledge, Communications

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Resume Overview

School Attended
Job Titles Held:
  • Fraud Analyst
  • Call Center Representative
  • Server
  • Shift Manager
  • Zone Managing Supervisor
  • Bore Grinder
  • High School Diploma
  • Associates