fraud analyst resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Analyst determining risk levels and communicating effectively with clients and internal personnel. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
- Fraud Patterns
- Risk Level Determination
- Account Information Review
- Telephone and Email Etiquette
- Verbal and Written Communication
- Reporting and Alerts
- Organizational Skills
- People Skills
- Good Work Ethic
- Active Listening
- Customer Service
- Flexible Schedule
- Friendly, Positive Attitude
- Computer Skills
- Problem Resolution
- Training & Development
Education and Training
John McDonough High School New Orleans, LA, Expected in 06/1995 ā ā High School Diploma : - :
Experience
Chenega Corporation - Fraud Analyst
Berwyn Heights, MD, 05/2016 - 05/2023
Berwyn Heights, MD, 05/2016 - 05/2023
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Tracked chargeback activity to identify best practices for determining fraud.
- Used multiple data sources to derive end-to-end fraud performance metrics.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Connected patterns for underlying account associations to discover undetected fraud.
- Made recommendations for closing accounts and performed associated follow-up.
- Served as primary contact for fraud claim inquiries.
Rumbleon - Customer Advocate Specialist
Irving, TX, 04/2012 - 05/2016
Irving, TX, 04/2012 - 05/2016
- Consulted with customers to discuss concerns and offer detailed information.
- Engaged with customers and worked to resolve product and service issues.
- Maintained thorough and detailed documentation of customer interactions and outcomes.
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Referred unresolved customer grievances to designated departments for further investigation.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Excelled in exceeding daily credit card application goals.
Pgim Global Short Duration High Yield Fund, Inc. - Funding Analyst
IA, State, 02/2010 - 04/2012
IA, State, 02/2010 - 04/2012
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Attended training sessions to grow knowledge of company products and services.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Updated customer information into account databases for future use.
- Followed up with customers to gain feedback regarding company products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Updated databases with new and modified customer data.
- Referred unresolved customer grievances to designated departments for further investigation.
Capital One - Customer Service Associate
City, STATE, 09/2006 - 02/2010
City, STATE, 09/2006 - 02/2010
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Attended training sessions to grow knowledge of company products and services.
- Updated customer information into account databases for future use.
- Followed up with customers to gain feedback regarding company products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Excelled in exceeding daily credit card application goals.
- Updated databases with new and modified customer data.
Additional Information
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Resume Overview
School Attended
- John McDonough High School
Job Titles Held:
- Fraud Analyst
- Customer Advocate Specialist
- Funding Analyst
- Customer Service Associate
Degrees
- High School Diploma
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