|Customer Service, Microsoft Office, Fluent in Spanish||Quick Learner, Detail Oriented, Ability to build report with customers|
Review customer orders with the fraud order queue while maintaining a 2-hour service level.
Development and implementation of new approaches/procedures to effect continual improvements in the efficiency and effectiveness of the department.
Assist management in developing solutions to identify and mitigate emerging fraud trends.
Update the team through weekly reporting of performance and activity. Maintain company and customer confidentiality.
Work with special teams to resolve customer inquiries/escalations.
Reconcile routine bank statements for daily funding reports.
Process secure wire transfers throughout the day from various warehouse bank accounts.
Maintain accurate accounting records by recording data and filing backup documentation.
Operate various software programs to verify financial reports.
Keep up to date with company policies to protect confidential information.
Participate in educational classes provided by the company to maintain job knowledge.
Provide support to the department in various tasks in the absence of team members.
Ensure all preparations for opening/closing business matters for the day are performed.
Ensure all guests are given responsive, friendly & courteous customer service.
In case of customer dissatisfaction, effectively handle the problem on time/on premises.
Achieve company objectives in sales, service, quality, appearance of the facility and sanitation.
Control cash and other receipts by adhering to cash handling and reconciliation procedures.
Continually strive to develop the staff in all areas of managerial and professional development.
Retain detailed files and document incoming and outgoing product.
Refund customer accounts for returned product.
Request and process return authorizations for 3rd party returns from the vendors.
Direct product to their designated location after entering data into the system.
Maintain communication with customer service reps to find solutions to product discrepancies.
Coordinate deliveries directly with FedEx,
UPS and USPS.
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