LiveCareer-Resume

fraud analyst resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Analyst capable of determining risk levels and communicating effectively with clients and internal personnel.

Skills
  • Account information review
  • Telephone and email etiquette
  • Fraud and anomaly analysis
  • Fraud patterns
  • Reporting and alerts
  • Risk level determination
  • Verbal and written communication
  • Work ethic
  • Training & Development
Education and Training
Full Sail University Winter Park, FL Expected in : Internet Marketing - GPA :
Experience
Amalgamated Bank - Fraud Analyst
San Francisco, CA, 05/2015 - 09/2019
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
  • Completed required investigations on referred files ahead of deadlines, typically within [Number] [Timeframe].
  • Examined various types of materials, including financial statements, written documents and audio files that could be used as evidence for fraud cases.
  • Negotiated with responsible parties to arrange fraud recovery losses.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
School District Of Ashland - Maintenance Worker
Ashland, WI, 03/2014 - 05/2015
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Identified problems during daily work inspections and addressed concerns.
  • Performed tasks to maintain on-site physical security, safety and efficiency.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Maintained compliance with internal and regulatory safety standards.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Assessed system operations to identify potential areas requiring maintenance services.
  • Removed snow from sidewalks, driveways, and parking areas.
Shukette - Server
New York, NY, 04/2010 - 10/2011
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Provided timely checks on guest needs and brought requests.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Schnitzer Steel Industries, Inc. - Store Manager
Everett, MA, 10/2008 - 04/2010
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Assessed, optimized and elevated operations to target current and expected demands.
Accomplishments
  • Exceeded sales goals by an average of 21% in 2015, 19% in 2016, 23% in 2017, and 20% in 2018.

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Resume Overview

School Attended

  • Full Sail University

Job Titles Held:

  • Fraud Analyst
  • Maintenance Worker
  • Server
  • Store Manager

Degrees

  • Some College (No Degree)

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