Personable and dedicated former Customer Service Representative with extensive experience within Chewy. Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Highly trained in reviewing accounts and uncovering issues. Organized and motivated employee eager to apply time management and organizational skills in various environments. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Adaptive team player
Chewy regulations knowledge
Problem-solving abilities
Technologically savvy
Fraud and Anomaly Analysis
Telephone and Email Etiquette
Reporting and Alerts
Fraud Patterns
Account Information Review
Verbal and Written Communication
Computer Skills
Customer Service
Critical Thinking
Conflict Resolution
Organizational Skills
Data Management
Education and Training
Ilwaco High SchoolIlwaco, WAExpected in – –High School Diploma: - GPA:
CourseraOnline, Expected in – –Currently Working Towards CompTIA: - GPA:
Experience
Bridge Bancorp, Inc. - Fraud Analyst Hampton Bays, NY, 10/2021 - Current
Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Identified fraud patterns and anomalies through analysis of large quantities of data.
Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
Participated in group discussions with team members to develop new ways to combat fraud.
Determined existing fraud trends by analyzing accounts and transaction patterns.
Negotiated with responsible parties to arrange fraud recovery losses.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
Copart - Customer Service Representative Houston, TX, 05/2021 - 10/2021
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