Personable and dedicated former Customer Service Representative with extensive experience within Chewy. Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Highly trained in reviewing accounts and uncovering issues. Organized and motivated employee eager to apply time management and organizational skills in various environments. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Adaptive team player
- Chewy regulations knowledge
- Problem-solving abilities
- Technologically savvy
- Fraud and Anomaly Analysis
- Telephone and Email Etiquette
- Reporting and Alerts
- Fraud Patterns
- Account Information Review
- Verbal and Written Communication
- Computer Skills
- Customer Service
- Critical Thinking
- Conflict Resolution
- Organizational Skills
- Data Management
Hampton Bays, NY, 10/2021 - Current
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Negotiated with responsible parties to arrange fraud recovery losses.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
Houston, TX, 05/2021 - 10/2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Belle Point, LA, 12/2020 - 05/2021
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays, decreasing calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Maintained safe driving habits to protect property and general public on roadways.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Mount Juliet, TN, 09/2018 - 12/2020
- Trained kitchen workers on culinary techniques.
- Supervised all kitchen food preparation in demanding, high-volume environment.
- Performed as head chef as needed to maintain team productivity and restaurant quality.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
- Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Created diverse cuisines for full restaurant, special event, catering and tasting menus.
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School Attended
- Ilwaco High School
- Coursera
Job Titles Held:
- Fraud Analyst
- Customer Service Representative
- Delivery Driver
- Sous Chef
Degrees
- High School Diploma
- Currently Working Towards CompTIA
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