Outstanding written and verbal communication skills. Sound knowledge of the criminal justice system. Qualified in providing parolees with support and access to local help. Strengths include performing thorough investigations, keeping detailed records of case activity and addressing each offender's risk level and individual needs. Able to make appropriate referrals for treatment and maintain offender contacts through home visits and searches.
Relationship Building Attention to Detail Time Management | Communication Skilled Multi-Tasker |
-Resolve client requests while working in partnership with Service Operations, Sales partners, various investigations teams and bankers located in the United States and across the globe.
-Report to a Fraud Recovery Manager as part of the Commercial Fraud Prevention and Recoveries Team.
-Processing Check Fraud claims
-Processing ACH/WIRE claims
-Tracing of monetary funds through BOFD contacts, and communicating with client and internal partners to provide standard updates through resolution of the claim.
-Responsible for authentication, validation and processing of all fraud claims.
-Actively listen and identify the client's needs via e-mail and or phone while tactically executing solutions on their behalf
-Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist
-Prioritize daily workload to maximize productivity utilizing time management and organizational skills
-Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business
-Project a confident and professional presence to our clients and internal partners
-Develop growing knowledge of commercial treasury management products and services.
• Assist in treating clients with severe substance abuse disorders.
• Communicate and collaborate with interdisciplinary teams including medical staff, pharmacy, caregivers, and criminal justice providers
• Cultivate relationships with internal and external care providers
• Referred patients to outside sources to ensure continuation of necessary care after discharge
• Supported patient transitions to ensure services were correct and high quality
• Ensure all discharged patients receive necessary services, resources, and referrals for continued care.
• Complete client discharge summaries
• Complete client reassessments for insurance
• Provide progress reports to Criminal Justice Providers
• Attend weekly re-entry court staffings to provide updates to criminal justice providers on client progress
• Conduct daily skills groups.
- Assisted parolees with securing employment after release
- Kept accurate records of parolee activities, behaviors, and progress
- Successfully handled caseload of 76 male and female parolees recently released from prison, offering support and job assistance
- Reported unusual conditions and questionable items to supervisor for corrective action
- Completed statistical analysis by developing, updating and maintaining statistical and related records and reports
- Offered transitional services for program offenders, including referral to appropriate community agencies and organizations
- Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems
- Observed and recommended special community services rehabilitation to support offenders
- Conducted home visits and searches with the assistance of IMPD
- Arrested and transported parolees to the Jail when in violation
- Completed transmittals requesting warrants and special stipulations from the Indiana Parole Board
- Conducted Urine Analysis Testing
- Created caseplans and conducted IRAS testing
- Completed Parole Violation reports
- Experience with assisting and referring parolees to the VOA/Turning Point for intensive services.
- Sold salon-exclusive skin care products and encouraged service upgrades
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
- Set up patient rooms and sterilized equipment
- Learned new techniques, including complete chemical peel process
- Meticulously maintained spa appearance and cleanliness
- Provided excellent customer service and skin care treatments to all clients
- Improved appearance of clients' skin through non-surgical processes
- Educated clients on skin care procedures and products
- Sold skincare products to patients according to specific needs, boosting overall revenue
- Answered multi-line phone, returned clients calls and scheduled appointments
- Conducted private client consultations
- Provided facials, back facials, chemical peels, microdermafusion treatments, and waxing services.
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resume Strength
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- Strong Summary
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Resume Overview
School Attended
- Arizona State University
- Arizona State University
- The Salon Professional Academy
Job Titles Held:
- Fraud Analyst
- Case Manager
- State Parole Officer
- Esthetician
Degrees
- Master of Science
- Bachelor of Science
- Esthetics
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