Outstanding written and verbal communication skills. Sound knowledge of the criminal justice system. Qualified in providing parolees with support and access to local help. Strengths include performing thorough investigations, keeping detailed records of case activity and addressing each offender's risk level and individual needs. Able to make appropriate referrals for treatment and maintain offender contacts through home visits and searches.
Relationship Building Attention to Detail Time Management | Communication Skilled Multi-Tasker |
-Resolve client requests while working in partnership with Service Operations, Sales partners, various investigations teams and bankers located in the United States and across the globe.
-Report to a Fraud Recovery Manager as part of the Commercial Fraud Prevention and Recoveries Team.
-Processing Check Fraud claims
-Processing ACH/WIRE claims
-Tracing of monetary funds through BOFD contacts, and communicating with client and internal partners to provide standard updates through resolution of the claim.
-Responsible for authentication, validation and processing of all fraud claims.
-Actively listen and identify the client's needs via e-mail and or phone while tactically executing solutions on their behalf
-Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist
-Prioritize daily workload to maximize productivity utilizing time management and organizational skills
-Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business
-Project a confident and professional presence to our clients and internal partners
-Develop growing knowledge of commercial treasury management products and services.
• Assist in treating clients with severe substance abuse disorders.
• Communicate and collaborate with interdisciplinary teams including medical staff, pharmacy, caregivers, and criminal justice providers
• Cultivate relationships with internal and external care providers
• Referred patients to outside sources to ensure continuation of necessary care after discharge
• Supported patient transitions to ensure services were correct and high quality
• Ensure all discharged patients receive necessary services, resources, and referrals for continued care.
• Complete client discharge summaries
• Complete client reassessments for insurance
• Provide progress reports to Criminal Justice Providers
• Attend weekly re-entry court staffings to provide updates to criminal justice providers on client progress
• Conduct daily skills groups.
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