LiveCareer-Resume

fraud analyst resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

PROJECT MANAGER AND CUSTOMER EXPERIENCE PROFESSIONAL Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Problem-Solving
  • Fraud detection
  • Data analysis
  • Training and Development
  • Inbound and Outbound Calling
  • Key holder experience
  • Administrative support
Education
Southern University At New Orleans New Orleans, LA Expected in 05/2016 Bachelor of Science : General Studies - GPA :
Pensacola State College Pensacola, Expected in 05/2012 Associate of Arts : Liberal Arts - GPA :
Work History
Chenega Corporation - Fraud Analyst
Nashville, TN, 05/2021 - Current
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Provided exemplary level of customer service to clients and company personnel.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
Shaw Construction - Project Manager
Denver, CO, 02/2018 - 05/2022
  • Executed projects on time and on budget
  • Met project requirements consistently
  • Accountable, strategic business partner fully vested in organizational success
  • Managed project to automate Sales & Operations Planning process
  • Provided technical, analytical leadership and support to improve quality and timeliness of Sales & Operations Planning process
  • Develop creative and practical solutions based on evaluation of multiple factors
  • Drive projects forward amid stalling forces
  • Recommend improvements to established business processes while continuing to deliver high value in execution and tracking impact.
  • Developed and initiated projects, managed costs, and monitored performance
Parts Town - Customer Experience Specialist
Dayton, OH, 05/2016 - 11/2020
  • Responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders such as product design or development, sales, marketing, account management
  • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness
  • Provide swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating great customer experience and loyalty
  • Understand individual redemption travel loyalty program requirements and use your in-depth knowledge and training to delight customers with customized travel experiences and help them make the most of their rewards
  • Maintain comprehensive working knowledge of all programs, tools and systems
  • Reconciles transactions by comparing and correcting data
  • Engage in cross-training that equips you to deliver personalized travel arrangements and support for customers with multiple types of reward accounts
  • Participate fully as a team to assist as needed in completing all functions related to servicing the client, including offering additional products that meet their needs
  • Work a flexible schedule, when needed, to attend staff meetings and ongoing provided training designed to help you stay informed of all airline rules and regulations, other travel industry requirements, program guidelines, as well as any office procedures that will set you up for success assisting our customers
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service
City Of Louisville, Ky - Marketing Manager
Louisville, KY, 06/2016 - 06/2018
  • Putting together estimates and budgets for marketing campaigns, submitting them for approval, working with advertising agencies, being involved in negotiations, preparing sales, and advertising contracts, and reviewing advertising material such as print
  • Provided consultation and training to retail managers and their sales teams
  • Internet advertising and related technologies
  • Assisted with sales presentations, writing proposals and contracts
  • Conducted seminars to local business leaders on the benefits of online and new media marketing and advertising
  • Developed and implemented customer service training concepts and policies
  • Worked closely with online development team to research and design new online products and customer-driven contests
  • Designed sales and marketing collateral, and user documentation for print and online sales teams
  • Managed email sends and newsletters increasing brand awareness and client email database.

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Resume Overview

School Attended

  • Southern University At New Orleans
  • Pensacola State College

Job Titles Held:

  • Fraud Analyst
  • Project Manager
  • Customer Experience Specialist
  • Marketing Manager

Degrees

  • Bachelor of Science
  • Associate of Arts

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