Fraud Analyst Resume Example JPMC - Sunnyvale, California

FRAUD ANALYST

Professional Summary

Experience Fraud Analyst || with over 1years of experience in JPMC Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Work History

JPMC - Fraud Analyst ||Westerville , OH08/2020 - Current

Summarized all key information regarding investigation into detailed report for delivery to client.
Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
Provided exemplary level of customer service to all individuals, including clients and company personnel.
Saved $big dollar by implementing cost-saving initiatives that addressed long-standing problems.
Drove operational improvements which resulted in savings and improved profit margins.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Increased customer satisfaction by resolving [Product or Service] issues.
Worked with different customers to understand needs and provide required service.
Maintained excellent attendance record, consistently arriving to work on time.
Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Data Quest - HR OperationsSouth Lake , TX , TX07/2016 - 08/2019

Maintained daily reports and advised executive leaders in decision-making processes.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Managed many monthly invoices for organization of many people and maintained accurate processing and verification.
Transferred and directed phone calls, guests and mail to correct staff members.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Updated tracking system with information for program.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Entered data into system and updated customer contacts, and information to keep records current.
Created and implemented standard operating procedures for records handling.
Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Assisted coworkers and staff members with special tasks on daily basis.
Performed research to collect and record data.
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Assisted with event planning, including associated travel and logistical arrangements.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Established administrative work procedures to track staff's daily tasks.

Promatrix Corp - Operations CoordinatorHyderabad, India, Hyderabad03/2011 - 01/2015

Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Maximized profits by reducing waste in payroll administration weekly and increased sales with up-selling techniques.
Scheduled meetings for senior management team and booked conference rooms.
Evaluated upcoming program plans to forecast expected resource needs.
Monitored employee productivity and optimized procedures to reduce costs .
Provided direction and guidance to internal teams in order to achieve targets.
Tracked and analyzed reports to determine needed improvements.
Collected, arranged and input information into database system.
Evaluated performance and policies against metrics.
Maintained excellent attendance record, consistently arriving to work on time.

Skills

Fraud analysis
Fraudulent activities investigations
Fraud understanding
Fraud detection techniques
Familiar with fraud statutes
Fraud investigation
Fraud detection
Types of fraud
Fraud knowledge
Financial Fraud
Maintaining standards
Fraud prevention

Dispute Resolution
Effective communication
Data Analysis
Team building
MS Office
Customer service
Problem resolution
Communications
Business operations
Proficient in Admin Tool, FSD, LAD, Innovis, Lexis Nexis, EIV, Share point,Excel sheet, Microsoft word, power Point
Procedure review

Education

05/2009Banasthali University Rajasthan, INDIAMaster of Science: Science

Resume Overview

Companies Worked For:

JPMC
Data Quest
Promatrix Corp

School Attended

Banasthali University

Job Titles Held:

Fraud Analyst ||
HR Operations
Operations Coordinator

Degrees

Master of Science : Science

Fraud Analyst Resume Example

Resume Score: 80%

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