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Fraud Analyst Resume Example

Resume Score: 80%

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KS
FRAUD ANALYST
Professional Summary

Experience Fraud Analyst || with over 1years of experience in JPMC Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Work History
JPMC - Fraud Analyst ||Westerville , OH08/2020 - Current
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
  • Provided exemplary level of customer service to all individuals, including clients and company personnel.
  • Saved $big dollar by implementing cost-saving initiatives that addressed long-standing problems.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Worked with different customers to understand needs and provide required service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Data Quest - HR OperationsSouth Lake , TX , TX07/2016 - 08/2019
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed many monthly invoices for organization of many people and maintained accurate processing and verification.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Updated tracking system with information for program.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Entered data into system and updated customer contacts, and information to keep records current.
  • Created and implemented standard operating procedures for records handling.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed research to collect and record data.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Established administrative work procedures to track staff's daily tasks.
Promatrix Corp - Operations CoordinatorHyderabad, India, Hyderabad03/2011 - 01/2015
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Maximized profits by reducing waste in payroll administration weekly and increased sales with up-selling techniques.
  • Scheduled meetings for senior management team and booked conference rooms.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Monitored employee productivity and optimized procedures to reduce costs .
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Tracked and analyzed reports to determine needed improvements.
  • Collected, arranged and input information into database system.
  • Evaluated performance and policies against metrics.
  • Maintained excellent attendance record, consistently arriving to work on time.
Skills
  • Fraud analysis
  • Fraudulent activities investigations
  • Fraud understanding
  • Fraud detection techniques
  • Familiar with fraud statutes
  • Fraud investigation
  • Fraud detection
  • Types of fraud
  • Fraud knowledge
  • Financial Fraud
  • Maintaining standards
  • Fraud prevention
  • Dispute Resolution
  • Effective communication
  • Data Analysis
  • Team building
  • MS Office
  • Customer service
  • Problem resolution
  • Communications
  • Business operations
  • Proficient in Admin Tool, FSD, LAD, Innovis, Lexis Nexis, EIV, Share point,Excel sheet, Microsoft word, power Point
  • Procedure review
Education
05/2009Banasthali University Rajasthan, INDIAMaster of Science: Science
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • JPMC
  • Data Quest
  • Promatrix Corp

School Attended

  • Banasthali University

Job Titles Held:

  • Fraud Analyst ||
  • HR Operations
  • Operations Coordinator

Degrees

  • Master of Science : Science

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