Fraud Analyst Resume Example
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FRAUD ANALYST
Professional Summary
Experience Fraud Analyst || with over 1years of experience in JPMC Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Work History
Ascension Health - Fraud Analyst ||San Marcos , TX08/2020 - Current
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
- Saved $big dollar by implementing cost-saving initiatives that addressed long-standing problems.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Increased customer satisfaction by resolving [Product or Service] issues.
- Worked with different customers to understand needs and provide required service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Data Quest - HR OperationsCity , STATE07/2016 - 08/2019
- Maintained daily reports and advised executive leaders in decision-making processes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed many monthly invoices for organization of many people and maintained accurate processing and verification.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Updated tracking system with information for program.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Entered data into system and updated customer contacts, and information to keep records current.
- Created and implemented standard operating procedures for records handling.
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record data.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted with event planning, including associated travel and logistical arrangements.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
Promatrix Corp - Operations CoordinatorCity , STATE03/2011 - 01/2015
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Maximized profits by reducing waste in payroll administration weekly and increased sales with up-selling techniques.
- Scheduled meetings for senior management team and booked conference rooms.
- Evaluated upcoming program plans to forecast expected resource needs.
- Monitored employee productivity and optimized procedures to reduce costs .
- Provided direction and guidance to internal teams in order to achieve targets.
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged and input information into database system.
- Evaluated performance and policies against metrics.
- Maintained excellent attendance record, consistently arriving to work on time.
Skills
- Fraud analysis
- Fraudulent activities investigations
- Fraud understanding
- Fraud detection techniques
- Familiar with fraud statutes
- Fraud investigation
- Fraud detection
- Types of fraud
- Fraud knowledge
- Financial Fraud
- Maintaining standards
- Fraud prevention
- Dispute Resolution
- Effective communication
- Data Analysis
- Team building
- MS Office
- Customer service
- Problem resolution
- Communications
- Business operations
- Proficient in Admin Tool, FSD, LAD, Innovis, Lexis Nexis, EIV, Share point,Excel sheet, Microsoft word, power Point
- Procedure review
Education
05/2009Banasthali University CityMaster of Science: Science
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Resume Overview
School Attended
- Banasthali University
Job Titles Held:
- Fraud Analyst ||
- HR Operations
- Operations Coordinator
Degrees
- Master of Science : Science
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