(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Several years of customer services inbound and outbound. Customer service More than 10 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using Microsoft Excel, Word, and Office. Ability to train, motivate customer service employees. A team player. The ability to do coding on computer systems set appointments in timely manner. Sales Being able to transition to sales on Inbound Calls while maintaining and succeeding metrics for up selling converted dials. Having more than 1 year of outbound experience of sales expertise using scripted dialog.
  • Strong communicator
  • Detail-oriented
  • Excellent interpersonal skills
  • Team player
  • Natural leader
  • High customer service standards
  • Employee relations specialist
  • Service solutions expert
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Strong problem solving ability
  • Negotiation competency
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
Education and Training
Benjamin Franklin Bioscence Rochester, NY Expected in August 2009 High School Diploma : Bioscience - GPA : Regents diploma
Genesee Community College Batavia, NY Expected in 2010 Some college : Psychology - GPA : Major : Psychology Under major : Social work 
Amalgamated Bank - Fraud Analyst
San Francisco, CA, 05/2015 - Current
  • Responsible for resolving customer inquiries received via phone, email, or claim and diagnosing, resolving, and communicating resolutions under direct supervision.
  • Responsible for delivering consistently excellent customer service over the phone and in writing, navigating systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries, and documenting problem resolution and customer contact.
  • Responsible for researching and diagnosing customer disputes and identifying the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber.
  • Other responsibilities include providing flexible assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals and providing follow up as needed on customer inquiries to ensure resolution satisfies customers and meets all internal expectations.
Premier Bank - Customer Service Representative
Mccomb, OH, 11/2014 - 04/2015
  • Working as a temp agent for the government as a customer representative at Maximus Federal Building, for Veterans Choice assisting and coding with eligibility information as well as setting doctor's appointments for those Veterans who are eligible.
Premier Bank - Sales Consultant/ Sales Representative
Mentor, OH, 03/2014 - 10/2014
  • Being an Outbound Service representative for Call vista following back following up on potential students who are interested in possibly going back to college.
  • Matching the potential leads with colleges that best fit their needs.
  • Meeting and exceeding the companies converted dial rate.
Sutherland Global Services - Customer Service Representative
City, STATE, 11/2013 - 03/2014

  • Being an inbound customer service representative for Cox communications working with Customers to solve cable, internet, and data issues while transitioning to sales to provide them with the best value for services.
  • Getting or send a cable sales after providing solutions with internet/data/cable issues whether t be to mail a new cable box, reset their internet , or send a cable technician to assist physically if all else fails.
  • Decreasing retention, as well as updating, and renewing existing customers.
  • Resolving technical issues with online site.
Direct Buy Furniture - Outbound Sales Consultant
City, STATE, 04/2013 - 11/2013
  • Outbound sales representative for Direct Buy which is a private manufactures club to provide potential members to join/recruit members with very low prices instead of full retail cost for household appliances such as remodeling homes, bathrooms, etc.
  • When getting a member to join an extra one hundred dollars is provided in your check I was able to get 1 member per day.
Sutherland Global Services - At&T Customer Service Representative
City, STATE, 08/2011 - 04/2013
  • Worked as an AT&T mobility care representative for more than 14 months providing excellent customer service.
  • Support sales representative in opening new accounts and upgrading existing service.
  • Quickly and effectively solving customer cell phone challenges.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
RochesterWorks! - Cashier/Food Prep and janitorial services
City, STATE, 09/2010 - 09/2011
  • To provide an efficient and comprehensive housekeeping services to users while contributing to enhancement of patient care and the environment for 6 months at Strong Memorial Hospital.
Wendy's - General Crew Member
City, STATE, 04/2007 - 08/2009
  • casher present customer service to customer/people of all ages at the University Of Rochester for 6 months.
agency, cable, cashier, customer satisfaction, excellent customer service, Customer service, email, government, mail, patient care, problem resolution, coding, quality control, researching, retail, sales, supervision, technician, phone, upgrading, v
Activities and Honors
Fiservs achieve award top performer for year 2016 

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School Attended

  • Benjamin Franklin Bioscence
  • Genesee Community College

Job Titles Held:

  • Fraud Analyst
  • Customer Service Representative
  • Sales Consultant/ Sales Representative
  • Customer Service Representative
  • Outbound Sales Consultant
  • At&T Customer Service Representative
  • Cashier/Food Prep and janitorial services
  • General Crew Member


  • High School Diploma
  • Some college

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