LiveCareer-Resume

fraud agent resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Fraud patterns
  • Telephone and email etiquette
  • Risk level determination
  • Trained in online banking support
  • Verbal and written communication
  • Fluent in Spanish
  • Reliable and trustworthy
  • Microsoft Office
  • Customer assistance
  • Ordering and stocking
  • Scanner operations
  • Cash register operation
  • Activity and Event Planning
  • Childcare Techniques
  • Emotionally supportive
  • Enrichment activities
  • Educational support
  • Child development expert
  • Trained in Falcon
  • Trained in PAS
  • Trained in CATS
  • Computer skills
  • Communication
  • Multitasking
  • Planning
Experience
Fraud Agent, 04/2020 to 07/2020
Mcdonald'sBensalem, PA,
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Scrutinized incidents in which insurance or credit card fraud was alleged to have occurred.
  • Coordinated investigations with specialized units in insurance and law enforcement agencies.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Au Pair, 08/XXX4 to 04/XXX6
Minot Public SchoolMinot, ND,
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Enforced rules to teach good manners and maintain safe environment.
  • Maintained organized and clean children's areas.
  • Supported household operations by completing laundry, cooking meals and performing light cleaning.
  • Cared for 3 children ages 8 months to 5 years .
Cashier, 07/XXX2 to 10/XXX3
Chile Post OfficeCity, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Au Pair, 09/XXX0 to 05/XXX2
Cultural CareCity, STATE,
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Enforced rules to teach good manners and maintain safe environment.
  • Maintained organized and clean children's areas.
  • Supported household operations by completing laundry, cooking meals and performing light cleaning.
  • Helped children learn spanish by conversing freely, reading appropriate stories and completing related activities.
  • Cared for 4 children ages 9 months to 10 years old.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Tidied up, washed hands and assisted children in bathroom.
  • Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Prepared simple snacks to feed children.
  • Assisted with clothing selection, dressing and shoe tying.
Education and Training
: Child Daycare , Expected in to Penn Foster Career School - Scranton, PA
GPA:
BBA: Healthcare Management , Expected in to Ashworth College - Norcross, GA
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Penn Foster Career School
  • Ashworth College

Job Titles Held:

  • Fraud Agent
  • Au Pair
  • Cashier
  • Au Pair

Degrees

  • Some College (No Degree)
  • BBA

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