Fraud Agent Resume Example Company Name

FRAUD AGENT

Professional Summary

Energetic Fraud Investigator successful at reducing company costs by employing results-focused problem solving techniques. Offers superior oral and written communication skills. Resourceful professional proficient at working with individuals from diverse cultural and socioeconomic backgrounds. Personable and resolution-focused.

Skills

Inbound phone calls
Logging call information
Gathering information
Documentation and reporting
Client communication
Fraud detection
Spanish fluency
Calm disposition
Customer support
Quality assurance
Customer Relationship Management
Written and oral communication
Verbal and written communication
Customer Accounts Management
Performance improvement
Problem-solving skills
Answering questions

Brand representation
Sales expertise
Customer service optimization
Product Knowledge
LiveChat
Quality Management
New Product Information
40 WPM
Microsoft Office
Critical thinking
Proficient in Excel, Microsoft Word, Iovation, Giact, Sniper, Veri Tax, Lexis Nexis
Dispute Resolution
Types of fraud
Planning and Coordination
Effective communication
Flexible & Adaptable
Data Analysis

Work History

Fraud Agent, 08/2015 to Current
Company Name – City, State

Provided exemplary level of customer service to all individuals, including clients and company personnel.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Entered customer interaction details in Lexis Nexis, Veri-Tax, Iovation, Giact and Sniper to track requests, document problems and record solutions offered.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Used coordination and planning skills to achieve results according to schedule.
Summarized all key information regarding investigation into detailed report for delivery to client.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

New Patient Representative, 02/2014 to 08/2015
Company Name – City, State

Insurance Verification.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Ability to navigate a computer while on the phone.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Leveraged sales expertise to promote new offers and treatment to capitalize on upsell opportunities.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Assisted 120 customers in average eight hours by answering questions, responding to inquiries and handling telephone requests.
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Educated customers on company systems, form completion, and access to services.
Checked prices and calculated totals for accurate invoice processing.
Presented production schedules to management team outlining milestones and deadlines.
Gauged production progress to inform leaders of performance concerns.
Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Restaurant Management , 06/2006 to 11/2013
Company Name – City, State

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Led and directed team members on effective methods, operations and procedures.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Reconciled cash and credit card transactions to maintain accurate records.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Prepared for and executed new menu implementations.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Correctly calculated inventory and ordered appropriate supplies.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Education

Associate of ScienceSanta Ana College - City, State

High School Diploma: 06/2005
Magnolia High School - City, State

Resume Overview

School Attended

Santa Ana College
Magnolia High School

Job Titles Held:

Fraud Agent
New Patient Representative
Restaurant Management

Degrees

Associate of Science
High School Diploma : 06/2005

Fraud Agent Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes