Fraud Agent Resume Example
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FRAUD AGENT
Professional Summary
Energetic Fraud Investigator successful at reducing company costs by employing results-focused problem solving techniques. Offers superior oral and written communication skills. Resourceful professional proficient at working with individuals from diverse cultural and socioeconomic backgrounds. Personable and resolution-focused.
Skills
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Work History
Fraud Agent, 08/2015 to Current
Mcdonald's – Oregon , WI
Mcdonald's – Oregon , WI
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Entered customer interaction details in Lexis Nexis, Veri-Tax, Iovation, Giact and Sniper to track requests, document problems and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used coordination and planning skills to achieve results according to schedule.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
New Patient Representative, 02/2014 to 08/2015
Culvers Restaurant – Chaska , MN
Culvers Restaurant – Chaska , MN
- Insurance Verification.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Ability to navigate a computer while on the phone.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Leveraged sales expertise to promote new offers and treatment to capitalize on upsell opportunities.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Assisted 120 customers in average eight hours by answering questions, responding to inquiries and handling telephone requests.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Educated customers on company systems, form completion, and access to services.
- Checked prices and calculated totals for accurate invoice processing.
- Presented production schedules to management team outlining milestones and deadlines.
- Gauged production progress to inform leaders of performance concerns.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Restaurant Management , 06/2006 to 11/2013
Sizzler – City , STATE
Sizzler – City , STATE
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Prepared for and executed new menu implementations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Correctly calculated inventory and ordered appropriate supplies.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Education
Associate of ScienceSanta Ana College - City, State
High School Diploma: 06/2005
Magnolia High School - City, State
Magnolia High School - City, State
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Resume Overview
School Attended
- Santa Ana College
- Magnolia High School
Job Titles Held:
- Fraud Agent
- New Patient Representative
- Restaurant Management
Degrees
- Associate of Science
High School Diploma : 06/2005
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