Framer/Customer Experience Manager Resume Example
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FRAMER/CUSTOMER EXPERIENCE MANAGER
Professional Summary
I am knowledgeable and a dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Collier County Government - Framer/Customer Experience ManagerMarco Island , FL09/2019 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate time frames, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
First Health Of The Carolinas - Waitress/Head BartenderAsheboro , NC10/2018 - 08/2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Petco - Animal Care SpecialistCity , STATE04/2017 - 11/2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Tracked stock using company inventory management software.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
Micheal's - Customer Service AssociateCity , STATE08/2013 - 12/2016
- Managed customer relations and customer service through daily communication and interaction.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Coming up with creative solutions to help fix problems.
- Processed customer payments, generated bills and filled out warranty cards.
- Exceeded service objectives by applying proven customer service and sales best practices.
Skills
- Managerial experience
- Stocking and Replenishing
- Merchandising Knowledge
- Sales
- Product and Service Sales
- Exceptional Customer Service
- Relationship building
- Cash register operations
- Basic computer skills
Education
06/2014Westview High SchoolCity, StateHigh School Diploma
San Diego Miramar CollegeCity, StateNo Degree: General Studies
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- Strong summary
Resume Overview
School Attended
- Westview High School
- San Diego Miramar College
Job Titles Held:
- Framer/Customer Experience Manager
- Waitress/Head Bartender
- Animal Care Specialist
- Customer Service Associate
Degrees
- High School Diploma
No Degree : General Studies
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