Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I am knowledgeable and a dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Managerial experience
  • Stocking and Replenishing
  • Merchandising Knowledge
  • Sales
  • Product and Service Sales
  • Exceptional Customer Service
  • Relationship building
  • Cash register operations
  • Basic computer skills
Work History
09/2019 to Current Framer/Customer Experience Manager Collier County Government | Marco Island, FL,
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate time frames, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
10/2018 to 08/2019 Waitress/Head Bartender First Health Of The Carolinas | Asheboro, NC,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
04/2017 to 11/2018 Animal Care Specialist Petco | City, STATE,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Tracked stock using company inventory management software.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
  • Educated caregivers and pet owners on animal care, nutrition and disease management.
08/2013 to 12/2016 Customer Service Associate Micheal's | City, STATE,
  • Managed customer relations and customer service through daily communication and interaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Coming up with creative solutions to help fix problems.
  • Processed customer payments, generated bills and filled out warranty cards.
  • Exceeded service objectives by applying proven customer service and sales best practices.
Expected in 06/2014 High School Diploma | Westview High School, San Diego, CA GPA:
Expected in No Degree | General Studies San Diego Miramar College, San Diego, CA GPA:

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Resume Overview

School Attended

  • Westview High School
  • San Diego Miramar College

Job Titles Held:

  • Framer/Customer Experience Manager
  • Waitress/Head Bartender
  • Animal Care Specialist
  • Customer Service Associate


  • High School Diploma
  • No Degree

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