Fragrance Business Manager Resume Example
Focused team player experienced with helping patients develop skills such as feeding, grooming and dressing, as well as providing educational support and managing sensory processing issues. Hardworking, disciplined, multitasker with analytical problem-solving and conflict management abilities. Seeking a challenging and rewarding career as a Certified Occupational Therapy Assistant with a progressive organization, providing the highest standard of therapy to clients with disabilities.
Nordstrom – City , STATE
- Set and achieved sales goals while supporting goals of team
- Building lasting customer relationships by initiating follow up calls on purchases, suggesting new products and inviting them to upcoming events
- Consistently sought new trends and product knowledge
- Built and maintained strong vendor relationships to maximize business results
- Managed scheduling and execution of over 30 vendor events and promotions
- Communicated innovative business ideas to improve line performance, stock levels and team motivation/recognition
- Directed product development efforts using technology tools to increase sales and overall company productivity
Nordstrom Rack – City , STATE
- Recruited, hired, trained, developed and motivated team
- Developed and promoted over 5 associates into leadership and managerial roles
- Applied business skills to create solid business plans that fostered cohesive teams to meet department, store and individual goals as well as maintain accurate inventory
- Partnered with store managers and district managers to ensure adequate and best merchandise
- Ensured department merchandising and presentations standards were met through stocking, re-merchandising and straightening daily
- Generated new business leads through direct customer engagement
Nordstrom Rack – City , STATE
- Assisted department manager in increasing department volume over 8% and productivity goals by developing and executing business plans
- Ensured sales and service associates deliver outstanding customer service by teaching, coaching, and leading by example
- Collaborated with department manager to ensure merchandising and presentation standards are met
- Building lasting customer relationships by active floor sales and interaction
- Assisted department manager ensuring inventory accuracy, management, and achieving shrinkage goals
Nordstrom /Nordstrom Rack – City , STATE
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Trained and developed over 10 new sales team associates in products, selling techniques and company procedures
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Parker University - City, State
- Dean's List Summer, 2018, Fall, 2018, Winter, 2019
- Member of Student Occupational Therapy Association
- Elected to Social Activities Chairperson for Student Occupational Therapy Association in 2018
- Graduated with 3.79 GPA
Recipient of Customer Service All Star Award, 2013
Graduate of Future Nordstrom Leader Program, 2013
- Member, American Occupational Therapy Association, 2018 to Current
- Member, Texas Occupational Therapy Association, 2018 to Current
Certified Occupational Therapy Assistant, November, 2019 Certification No: 431101
State of Texas, License No: 216101
CPR Certified in Basic Life Support
LSVT BIG certified, August, 2019 Certification No: BIGAUTX0819-06
FIELDWORK EXPERIENCE
Under the supervision of a licensed Occupational Therapist, I provided therapy to clients in hospitals, schools, and rehabilitation centers with increasing levels of responsibility while progressing through the OTA Program at Parker University.
765 Clinical Hours
• Fieldwork Level I – Mental Health- Mesa Springs Behavioral Hospital, Fort Worth, Texas
• Fieldwork Level I – Adult Physical Disabilities- Medical City Las Colinas, Irving, Texas
• Fieldwork Level I – Pediatrics- Region 10 Schools, Farmersville, Texas
• Fieldwork Level II– Discovery Village- Southlake, Texas
• Fieldwork Level II– Pate Rehabilitation- Brinlee Creek Ranch, Anna, Texas
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Resume Overview
School Attended
- Parker University
Job Titles Held:
- Fragrance Business Manager
- Women's/Kid's Apparel Department Manager
- Women's Apparel Assistant Department Manager
- Sales Associate /Lead Customer Service Representative
Degrees
- Associate of Applied Science : Certified Occupational Therapy Assistant , 08/2019
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