Fragrance Business Manager Resume Example Nordstrom

FRAGRANCE BUSINESS MANAGER

Professional Summary

Focused team player experienced with helping patients develop skills such as feeding, grooming and dressing, as well as providing educational support and managing sensory processing issues. Hardworking, disciplined, multitasker with analytical problem-solving and conflict management abilities. Seeking a challenging and rewarding career as a Certified Occupational Therapy Assistant with a progressive organization, providing the highest standard of therapy to clients with disabilities.

Skills

Occupational Therapy

Managerial and Leadership skills

Treatment Planning

Team Collaboration

Therapeutic use of self

Customer Service

Organizational Skills

Problem Solving

Neurological Rehabilitation Experience

Injury Prevention

Clinical Judgment

Quality Documentation skills

Pain Management

Communication Skills

Decision Making

Work History

Fragrance Business Manager, 02/2017 to 10/2017
Nordstrom – Dallas, TX

Set and achieved sales goals while supporting goals of team
Building lasting customer relationships by initiating follow up calls on purchases, suggesting new products and inviting them to upcoming events
Consistently sought new trends and product knowledge
Built and maintained strong vendor relationships to maximize business results
Managed scheduling and execution of over 30 vendor events and promotions
Communicated innovative business ideas to improve line performance, stock levels and team motivation/recognition
Directed product development efforts using technology tools to increase sales and overall company productivity

Women's/Kid's Apparel Department Manager , 07/2014 to 02/2017
Nordstrom Rack – New York, NY

Recruited, hired, trained, developed and motivated team
Developed and promoted over 5 associates into leadership and managerial roles
Applied business skills to create solid business plans that fostered cohesive teams to meet department, store and individual goals as well as maintain accurate inventory
Partnered with store managers and district managers to ensure adequate and best merchandise
Ensured department merchandising and presentations standards were met through stocking, re-merchandising and straightening daily
Generated new business leads through direct customer engagement

Women's Apparel Assistant Department Manager, 03/2014 to 06/2014
Nordstrom Rack – New York, NY

Assisted department manager in increasing department volume over 8% and productivity goals by developing and executing business plans
Ensured sales and service associates deliver outstanding customer service by teaching, coaching, and leading by example
Collaborated with department manager to ensure merchandising and presentation standards are met
Building lasting customer relationships by active floor sales and interaction
Assisted department manager ensuring inventory accuracy, management, and achieving shrinkage goals

Sales Associate /Lead Customer Service Representative, 01/2011 to 02/2014
Nordstrom /Nordstrom Rack – Denver, CO

Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Applied security and loss prevention training toward recognizing risks and reducing store theft
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Trained and developed over 10 new sales team associates in products, selling techniques and company procedures
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly

Education

Associate of Applied Science: Certified Occupational Therapy Assistant , 08/2019
Parker University - Dallas, TX

Dean's List Summer, 2018, Fall, 2018, Winter, 2019
Member of Student Occupational Therapy Association
Elected to Social Activities Chairperson for Student Occupational Therapy Association in 2018
Graduated with 3.79 GPA

Accomplishments

Recipient of Customer Service All Star Award, 2013

Graduate of Future Nordstrom Leader Program, 2013

Affiliations

Member, American Occupational Therapy Association, 2018 to Current
Member, Texas Occupational Therapy Association, 2018 to Current

Certifications

Certified Occupational Therapy Assistant, November, 2019 Certification No: 431101
State of Texas, License No: 216101
CPR Certified in Basic Life Support
LSVT BIG certified, August, 2019 Certification No: BIGAUTX0819-06

Additional Information

FIELDWORK EXPERIENCE
Under the supervision of a licensed Occupational Therapist, I provided therapy to clients in hospitals, schools, and rehabilitation centers with increasing levels of responsibility while progressing through the OTA Program at Parker University.

765 Clinical Hours
• Fieldwork Level I – Mental Health- Mesa Springs Behavioral Hospital, Fort Worth, Texas
• Fieldwork Level I – Adult Physical Disabilities- Medical City Las Colinas, Irving, Texas
• Fieldwork Level I – Pediatrics- Region 10 Schools, Farmersville, Texas
• Fieldwork Level II– Discovery Village- Southlake, Texas
• Fieldwork Level II– Pate Rehabilitation- Brinlee Creek Ranch, Anna, Texas

Resume Overview

Companies Worked For:

Nordstrom
Nordstrom Rack
Nordstrom /Nordstrom Rack

School Attended

Parker University

Job Titles Held:

Fragrance Business Manager
Women's/Kid's Apparel Department Manager
Women's Apparel Assistant Department Manager
Sales Associate /Lead Customer Service Representative

Degrees

Associate of Applied Science : Certified Occupational Therapy Assistant , 08/2019

Fragrance Business Manager Resume Example

Resume Score: 80%

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