Over 10 years of experience acquiring analytical, technical, communication, customer service, extensive technical and project management skills. Bachelors of Science in Mathematics showing my aptitude for critical thinking, logic, problem solving and statistical computation. Obtained over 20 technical certifications from multiple technology vendors including: ICAgile Certified Professional and ITIL(2011). Insatiable when it comes to technical knowledge and mobile project development which accounts for my diverse and dynamic technology background. Successful in directing mobile project development initiatives while participating in planning, managing, product development and communicating with clients in support of the project objectives. Passionate about mobile development and driven by new challenges with a broad range of abilities to benefit your organization.
Managed Multiple Mobile Development Projects
Coordinated Global Cross-Functional Teams
Communication and Problem Solving Skills
App Statistics and Metrics
Develop Relationships with Development Partners
Study App Store Trends and Changes
Push Notification and Tracking *Agile Planning Methodologies
Maintained and Published Apps in App Stores
Mobile Business Operations
Risk and Deadline Management
User Retention Plans
Video Conferencing (Cisco Telepresence & EX90), SAP Basis/Netweaver, Sharepoint Administration 2010, Salesforce Administrator Training, Office 365 Administrator, MS Office 2013, Windows XP/Vista/Windows 7/Windows 8
Founder/Project Manager January 2012 to CurrentGreen Cloud Games － Grosse Pointe Farms, MI
Created Green Cloud Games with an innovative business plan backed up with research and analysis of the mobile app market.
Responsible for overall direction of mobile games and application projects from concept to launch.
Responsible for planning and managing the mobile projects including product development, app releases, digital marketing, monetization strategies, user retention ideas, business operations and organizing teams in China, India and Philippians.
Coordinated and managed cross-functional team (Product, Design, Marketing) in planning, executing business strategies and mobile developments.
Successfully completed over 18 mobile app projects to date.
Created original concepts, stories, themes and game flow for multiple mobile projects Driven revenue through optimization of mobile conversions and mobile marketing Steered development teams towards planned budgets and timelines Maintain relationships with clients and contracted development shops Managed continuous mobile features development for user experience and increased revenue Implemented techniques to increase app install conversion rates, in-app revenue and mobile app usage Managed paid advertising campaigns through Facebook Ads and Google AdWords Identified best platform for push notifications and app statistics in order to gather business intelligence Optimized mobile campaigns through Google Analytics and Facebook Analytics Established cross promotional partnerships for increased publicity, visibility and app installs Monitor competition and implement actionable learnings Project Activity Highlights: Mobile Game Development Cute Animal Bubble Pop (Google Play, Apple Store) Super Nuclear Air War (Google Play, Apple Store) Piranha Attack (Google Play, Apple Store, Amazon Store.
Infrastructure Support Senior Analyst February 2007 to CurrentAccenture － Southfield, MI
Provide first class customer service and technology support for the local Accenture office.
Support over 600 local staff, receiving and responding to requests for technical assistance with hardware and software issues.
Create proper documentation, tracking, escalation, follow-up and resolution of all technical incidents.
Manage inventory using Asset Management tracking software.
Coordinate IT Projects for all new technology implementations in local office.
Identification, prioritization, resolution/fulfillment of customer incidents Coordinates, diagnoses and troubleshoots incoming customer inquiries Provide Remedy IT Service Management system case status updates Manage Service Tracking and Cost Recovery system Implement standard operating procedures and customer service guidelines Manage Asset Management tracking system Respond to and complete customer requests for services Perform installations, upgrades and backups Provide technical support to company internal applications and computer hardware Perform status and metrics reporting Support/troubleshoots network problems and client connectivity issues Train customers on use of local technology.
Regional Coordinator Coordinator Cisco Telepresence and EX90 Conferencing Solutions
Lead contact for Asset Management and Service Tracking and Cost Recovery.
Lead contact for Smartphone Device Support (Windows Mobile 7, Blackberry, Android, iPhones).
Education and Training
IT Project Management, May 2014Global Knowledge Training Center － Romulus, MITraining: Agile Boot Camp: An Immersive Introduction
Applying Project Management Methodology
and Exam Prep (PMP certification : January 2009New Horizons Computer Learning Center － Livonia, MI
Bachelors of Science : Mathematics Applied Statistics, December 2003University of Michigan － Dearborn, MIMathematics Applied Statistics
MCITP - Office 365 Administrator CompTIA Cloud Essentials Gamification Design Certification (Level 1) ICAgile Certified Professional ITIL Foundations (2011) Cloud Certified Professional (CCP) Technology & Business Skills: Cloud and Virtualization Platforms: AWS SysOps Administrator, AWS Solutions Architect, Vmware vSphere 5.1, Google App Engine IT Security: Computer Forensics, Web Application Penetration Testing, Ethical Hacking Project Management: Agile Projects, IT Projects, Mobile Application Development Projects
Ads, advertising, Agile, Apple, Application Development, Architect, Asset Management, Bachelors, budgets, business intelligence, Business Operations, business plan, business strategies, Cisco, computer hardware, hardware, concept, conversion, critical thinking, client, clients, customer service, directing, direction, documentation, features, Functional, Google Analytics, inventory, ITIL, logic, managing, marketing, market, Mathematics, MS Office, Office, Sharepoint, Windows 7, Windows 8, Windows, Windows XP, network, optimization, organizing, problem solving, Problem Solving Skills, product development, project development, Project Management, publicity, receiving, reporting, research, SAP Basis, Statistics, stories, technical support, technical assistance, upgrades, Video Conferencing, Vista