FORMER DRAPERY SPECIALIST/ CURRENT CUSTOMER SERVICE REPRESENTATIVE
Enthusiastic customer service representative with in-depth knowledge of sales, account management and training. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier with two years in retail and customer service. Solid team player with upbeat, positive attitude.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Store maintenance ability
Inventory control familiarity
Top sales performer
Telephone inquiries specialist
Customer service expert
Visual merchandising proficiency
Adaptive team player
Visual merchandising proficiency
Cash handling accuracy
Store planning and design
High-end fashion knowledge
Strong communication skills
Personnel training and development
Superb sales professional
reliable and trustworthy
Researched, calmed and rapidly resolved customer conflicts to prevent loss of key customers.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Consistently generated additional revenue through skilled sales techniques.
Consistently exceeded daily sales targets with an average in sales each day.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Former Drapery Specialist/ Current Customer Service Representative Nov 2014 to Current Bed Bath and Beyond － Pleasant Hill, Ca
Promoted to Drapery Specialist after only 3 Months.
Mentored six new sales associates.
Resolved 100% of customer service issues within a reasonable amount of time to maximize
loyalty and retention.
Places the most special orders for customers several times a month
Listened to customer needs and preferences to provide accurate advice.
Met incoming customers and provided immediate assistance.
Retrieved alternate items and sizes on request.
Increased purchase totals by recommending additional items.
Developed and executed sales promotions.
Provided expert product and service information.
Maintained up-to-date knowledge of customer buying habits.
Completed purchases with cash, credit and debit payment methods.
Trained all new sales employees on effective techniques.
Reviewed purchases for fraudulent activities.
Answered incoming telephone calls with professional and knowledgeable responses.
Set aside on-hold reservations.
Worked flexible schedule to accommodate changing customer levels.
Created attractive displays.
Organized items in visually appealing manner.
Attended department walks with District Managers.
Actively listened in conference calls and developed problem solving techniques.
Processed several transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Kept the showroom clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Education and Training
High School Diploma, General EduDiablo Valley College DVC － Pleasant Hill, CA, USAAttended College Park High School for three years and Horizons Center Independent Study for one year. Graduated high school year of 2015. Started College at Dvc in the Fall of 2015, currently on a break but have plans of going back in the near future.
Bed Bath and Beyond: (925)-356-0400
-Shannon Greeley (manager at bed bath and beyond): (925)-451-5956 -Stephanie Swanson (manager at bed bath and beyond) (951)-249-2226 -Felicia Spencer (Babysitting client): (530)-675-9528
Customer Service experience, Re-stocking, Inventory, Inventory Control, Problem Solving, Product and Service Information, Sales, Telephone, Leading
Activities and Honors
Results-oriented Sales Associate specialized in Draperies, Window Treatments, and Room
Decor with an eye for fashion and always keeping up with trends. Two-year track record of
success in exceeding customer service and sales goals. Desire to pursue a leadership position
with a growing company.
Sales expertise Effective team player
Accurate money handling Superior organization skills
Inventory management Staff training and development
Active listening Resolution-oriented
Verbal/written communication Dependable and reliable
Team player mentality Compelling leadership skills
Outgoing personality Exceptional multi-tasker
Time management ability
Superior communication skills
Cheerful and energetic