LiveCareer-Resume

foreman resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Customer-oriented General Manager with 17 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Business-driven planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Tech-savvy with proficiency in many different programs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Consistently over achieving sales growth along with expanding and recruiting of new potential business along with training and development of future leaders for the business. While also having a continued focus on how to drive costs down and increase sales to increase profit.


I keep great pleasure in creating a team atmosphere that can reach all daily objectives with or without my self always needing to be present. This way i can insert myself into parts of the business typically lost in the daily grind. The best teams are those who don't need to ask what to do because they have been coached to do it already.

Skills

Warranty management (OEM & workmanship)

  • Staff Scheduling
  • Training Management
  • Department Oversight
  • Goal Setting
  • Budget Control
  • Assignment Delegation
  • Mathematical Calculation and Reasoning
  • Sales Tracking
  • Employee Motivation
  • Sales Promotion
  • Business Leadership
  • Cost Reduction
  • Customer Service Management
  • Human Resources Oversight
  • Team Leadership
  • Quality Assurance
  • Decision Making
  • Finance and Accounting Oversight
  • Administrative Management
  • Direct Sales
  • Business Forecasting
  • Word Processing
  • Calendar Management
  • Layout Planning
  • Price Structuring
  • Inventory Tracking and Management
  • Desktops, Laptops and Mobile Devices
  • Recycling and Conservation
  • Money Handling
  • Sales Coaching
  • Data Analysis
  • Special Promotions Planning
  • Customer Relations
  • Process Development and Streamlining
  • Payroll Administration and Timekeeping
Work History
02/2019 to 12/2021
FOREMAN Brenntag Fresno, CA,
  • Checked equipment to determine if maintenance was required.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
  • Verified completed projects met approved time, quality and cost estimates.
  • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
07/2018 to 02/2019
SHOP MANAGER Dutch Bros. Coffee Colorado Springs, CO,
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
11/2011 to 07/2018
SHOP MANAGER Dutch Bros. Coffee Denver, CO,


  • Grew staff based on profit growth from 3 service advisors to 6. 1 assistant manager to 2. Added an office/inventory manager. Added outside salesman/local lot manger. Went from 6 techs to 15 techs before I left.
  • From complete 1st year to last year grew profit from 180k to 890k.
  • Grew top end sales from year one to last year by 4 times.
  • Promoted 1 assistant manager to shop manager in another location.
  • Management of all equipment which included 3 service trucks and a parts truck.
  • Purchased and negotiated most inventory and supplies.
  • Negotiated many customer and vendor contracts.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Developed commission and incentives programs to reward top performers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created Bills of Material from drawings to supply shop with required materials.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed bookkeeping, expenses and other financial aspects of business with a few different programs.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.


11/2004 to 11/2011
GENERAL MANAGER, JDM, FAST TRACK TRAINER JIFFY LUBE City, STATE,


  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Led startup and grand opening of new 2 new stores, exceeding sales and profit goals in first year.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • As a junior district manager I operated my home store and helped oversee several other managers or locations to help the senior district manager. Mainly operationally or with continued training of management or key staff.
Education
Expected in 05/2000 to to
High School Diploma:
Millard South High School - Omaha, NE
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Millard South High School

Job Titles Held:

  • FOREMAN
  • SHOP MANAGER
  • SHOP MANAGER
  • GENERAL MANAGER, JDM, FAST TRACK TRAINER

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: